Collaborations Impact Sourcing Outsourcing Reduced Costs 
Customer Serv Outsource Smarter
DECEMBER 16, 2022
If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? Onshore cost surge. Outsourcing costs have been steadily rising in the U.S., Expect brands to seek new BPO outsourcing markets throughout 2023 and beyond. Here we go….
Everest Group
AUGUST 29, 2022
The outsourced customer experience management (CXM) market has seen historic growth in recent years, rising about 12% to 14% last year to more than USD$100 billion, according to Everest Group estimates. Competitors are unlikely to share their plans, and opportunities to collaborate with peer CX leaders in non-competing firms are scarce.
SIG Speaks
MAY 16, 2023
Crowdsourcing will play a much more significant role in business due to a lack of highly specialized labor (in the STEM fields specifically) and corporate desire to reduce costs in procurement.
Expert insights. Personalized for you.
52 
Let's personalize your content