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Outsourcing Operations Contact Center Outsourcing Co-Sourcing Labor Costs BPO Operational Costs Jobbing Sourcing Offshoring Business Process Outsourcing More Related Topics >
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BPO Outsourcing Trends in 2023: What Should We Expect?

Customer Serv Outsource Smarter

DECEMBER 16, 2022

During the COVID surge of 2020, the primary focus for BPOs was a rapid shift to work-at-home with a massive investment in remote architecture, training, systems, security, and agent collaboration tools. Nearshore and offshore growth. expect nearshore and offshore growth to continue. and international clients. Recessionary fears.

BPO 52
BPO Outsourcing Nearshoring Call Center 52
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Exploring South Africa’s CX Services Potential: Your Gateway to Exceptional Customer Experiences

Everest Group

SEPTEMBER 14, 2023

With robust telecommunications and widespread internet connectivity, businesses can efficiently run contact center operations Impact sourcing focus: South Africa offers companies a chance to meet impact sourcing goals while remaining cost-effective.

Service 69
Service Impact Sourcing Contact Center Outsourcing Government 69
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