Remove Co-Sourcing Remove Customer Service Remove Efficiency Remove Offshoring
article thumbnail

SOCAP Fall Symposium 2023 Recap: Insights, Highlights, and Awards

Premier BPO

These accolades underscore Premier BPO’s commitment to delivering quality customer service through innovative training and continuous process improvements. They highlight the effectiveness of offshore outsourcing in achieving high-quality results.

BPO 52
article thumbnail

The SOCAP RECAP – Spring Symposium 2023

Premier BPO

During the session “Best Practices in Offshore Outsourcing”, the offshoring expert discussed the value of culture match, account management, and data security. Also touching upon common misconceptions regarding offshoring, the Premier BPO COO presented interesting viewpoints alongside other panelists.

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Glossary of Outsourcing Jargon by Premier BPO

Premier BPO

Co-Sourcing. A type of outsourcing that makes the externally hired company part of your in-house team and promotes values of sharing risk and reward is Co-souring. Outsourcing information-based business services that need a highly skilled/educated resource or subject-matter expert. Offshoring. Customer Care.

BPO 52
article thumbnail

Call Center Outsourcing Philippines: Is It Beneficial For SMEs?

Magellan Solutions

Here are some of the services you can get from call center Philippines. Customer Service. This is one of the most popular call center services in the Philippines. It is a great fit for any English-speaking business who wants to establish a great customer service. Your employee can only do so much.