Everest Group

MARCH 23, 2023

Impact sourcing can transform individual lives, create diverse and inclusive workforces for employers, and deliver economic benefits to entire communities. Why is impact sourcing so critical today? The impact sourcing ecosystem plays a critical role in helping these individuals. What is impact sourcing?

Impact Sourcing 52

Impact Sourcing Sourcing Co-Sourcing Government 52

Everest Group

DECEMBER 5, 2023

Read on to learn about the skill requirements needed in the sustainability service market and how to bridge the talent gap. This shift in mindset has fueled the growth of the sustainability services market as organizations increasingly recognize the need to adopt eco-friendly practices.

Service 64

Service Co-Sourcing Impact Sourcing Collaborations 64

Customer Serv Outsource Smarter

DECEMBER 16, 2022

During the COVID surge of 2020, the primary focus for BPOs was a rapid shift to work-at-home with a massive investment in remote architecture, training, systems, security, and agent collaboration tools. The nearshore region consists of 26 countries throughout Latin America and the Caribbean that offer BPO services to U.S.

BPO 52

BPO Outsourcing Nearshoring Call Center 52