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Magellan Solutions
JANUARY 17, 2024
This provides real-time insights into how customer service representatives can handle customer interaction to improve overall conversation quality and communication tactics. BPO organizations are expected to branch into other markets, such as IT, finance, and customer service. trillion in 2024.
Future of Sourcing
SEPTEMBER 29, 2017
The past may not have all our answers, but we often find useful models that can be repurposed in new ways. To understand the future, it often helps to examine the past. Turn back the clock one hundred years, and we will find just such a model for future outsourcing…the modern hospital. Hospitals have been around for millennia.
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