SIG Speaks
MARCH 8, 2023
Whereas in Call centers BPO, you would focus on more customer satisfaction, call turnaround time, and ACS average customer spend. For example, if you are monitoring Sales, your KPI could capture increasing sales or improving the return on investment, percentage of new clients, and new business streams.
SIG Speaks
MAY 9, 2023
The price for one call center employee in the US can be used to appoint three or more employees in a low-cost country. Also, the overhead cost is significantly decreased since the organization does not have to maintain the operation internally. Speed: Competitive pricing can mean more resources for the exact cost.
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