BPO Outsourcing Trends in 2023: What Should We Expect?
Customer Serv Outsource Smarter
DECEMBER 16, 2022
If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? So, what’s in store for 2023 in our beloved BPO industry? Onshore cost surge. Outsourcing costs have been steadily rising in the U.S., Nearshore and offshore growth.
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