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Exploring South Africa’s CX Services Potential: Your Gateway to Exceptional Customer Experiences

Everest Group

As enterprises look to mitigate concentration risks by diversifying their contact center presence and further tap advantages such as cost arbitrage, diverse talent, and rapid technological advancements, businesses find Africa increasingly attractive for CX delivery.

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Diversity is Gaining Ground in BPS – Why your Organization Should Care | Blog

Everest Group

To learn more about why your organization should pay attention to supplier diversity, Impact Sourcing (IS), and Diversity, Equity, and Inclusion (DE&I), read on. Along with this richness in thinking come tangible financial benefits beyond lower operational costs. What do these terms mean?