article thumbnail

BPO Business Models: 3 Must-Know Facts

Pure Moderation

Business Process Outsourcing or BPO refers to delegating business tasks and processes to a third-party service provider. The provider is responsible for administering and managing said processes based on defined goals and KPIs (Key Performance Indicators). What Do BPO Companies Do?

BPO 98
article thumbnail

Do You Care Where Your Workforce Is?

NoonDalton

Outsourcing, nearshoring, and offshoring are key strategies that businesses employ to effectively manage their workforce locations and capitalize on the advantages offered by different regions. This can include services such as customer support, IT services, or back-office functions.

article thumbnail

First-Time Outsourcing Dos and Don’ts for Your Customer Care

VXI

Seeking a partnership with an external service provider to do an essential task has been a practice for many years, but there are still certain business entities that are on the fence about whether or not to go through with it. First-time outsourcing can be a difficult task for some. DON’T set wild and over-the-top expectations.