Future of Sourcing
JUNE 12, 2018
Upstart locations driving offshore competition. The global contact center offshore outsourcing space is not confined to th ose mature delivery points so frequently discussed, including the Philippines, India, Malaysia, Mexico and South Africa. Egyptian BPO 2.0 is a reality.
Magellan Solutions
JULY 8, 2021
Top Contact Center Outsourcing Companies & The Challenges Faced From The Risks. There’s no doubt that COVID-19 has disrupted call center services outsourcing operations on multiple levels. With the future still uncertain, traditional contact center labor models won’t be enough to recoup what’s been lost.
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NoonDalton
OCTOBER 20, 2021
If there is one answer that many business owners and top managers agree on, it is that outsourcing is frequently the best way to handle challenges that are outside of your company’s core capabilities. See our professional BPO services here, including: Sales Support. Recruitment Process Outsourcing. Customer Support.
Magellan Solutions
SEPTEMBER 10, 2019
If you want to keep it as a regular part of your business operations, signing a long-term deal with a call center is probably best. Advantages And Disadvantages Of Contact Center Outsourcing. Like everything in this world, outsourcing has its own set of benefits and drawbacks. How Outsourcing Helps Your Business.
Blue Ocean
JUNE 17, 2021
One interesting highlight of the past year was the ability of onshore and nearshore providers to maintain contact center readiness versus offshore providers. If the pandemic proved one thing it is that, while we were all in the same storm, we were not all in the same boat. Recruiting the Right Agent Profile.
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