Retailers can tap into generative AI to enhance support for customers and employees
IBM Services
DECEMBER 5, 2023
trillion on retail businesses through 2029. While generative AI currently makes up only 9% of the retail industry’s bottom line impact in 2023, IHL anticipates generative AI will grow to represent 78% of the total financial impact by 2029, reaching a total of USD 4.4 trillion in that year.
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