Redial

APRIL 6, 2021

It has become clear that customer experience is now the dominating factor in ensuring that businesses stay relevant with their products and services; Microsoft stated in their 2019 survey that 95% of their clients defined customer loyalty through excellent customer experience [1].

Call Center 130

Call Center Outsourcing Right-Sizing BPO 130

Magellan Solutions

APRIL 16, 2020

Outsourcing can benefit businesses of all industries and sizes, especially during challenging times. For US companies that outsource offshore, one of its greatest benefits is additional support during recessions. In fact, a lot of key industry players are taking advantage of offshore outsourcing.

Outsourcing 82

Outsourcing Offshoring Sales Manufacturing 82

Premier BPO

MAY 24, 2021

The answer is offshore Outsourcing. 45% in 2019. Turnover and attrition are top drivers for companies to find alternative solutions, in order to function, irrespective of company size. All the more reason to outsource to offshore locations for access to highly dedicated professionals to become part of your internal team.

Outsourcing 52

Outsourcing Offshoring BPO E-Commerce 52