2019 BPO Labor Costs Nearshoring 
NoonDalton
MARCH 9, 2022
billion dollars in 2019 , a number that is continually increasing. Because it is a cost-effective way to cover talent gaps while also allowing for flexibility and global expansion. The activity of outsourcing an external, third-party vendor’s services, business-related operations, or labor processes is known as BPO.
Everest Group
MAY 18, 2022
The planned merger announced last month between Konecta, the leading provider of Spanish-speaking Customer Experience solutions, with Italy-based customer management provider Comdata will create the sixth-largest player by revenue in the customer experience Management (CXM) BPO sector. Future outlook for the CXM market.
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