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Start Outsourcing Your BPO in The Philippines

Magellan Solutions

The main delivery models of BPO outsourcing in the country are captive centers and third-party outsourcing. Clients nowadays want a hybrid approach to outsourcing while still keeping work in-house. The BPO industry continued its positive growth rate ever since 2016. Third-Party Outsourcing.

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Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?

Magellan Solutions

Here’s the attrition rate of an employee according to their job position: Entry-level – 27%. Employees committed to their job provide a positive and more upbeat customer service experience. . Your third-party outsourcing provider should provide a fast promotion to agents that provide a great performance for your company.