Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?
Magellan Solutions
JUNE 15, 2021
The rate slowly went down until in 2014 when most BPO companies lay off most of their employees due to automation. Here’s the attrition rate of an employee according to their job position: Entry-level – 27%. Employees committed to their job provide a positive and more upbeat customer service experience. .
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