2010 BPO Labor Costs Reduced Costs 
Magellan Solutions
MAY 3, 2022
The management believed that it would help the company in reducing costs while maintaining and enhancing the quality of customer service. Because of the high unit cost of its internal call centers, Entergy decided to outsource its customer care operations to an American BPO company. Procter & Gamble .
Magellan Solutions
MAY 6, 2020
The management believed that it would help the company in reducing costs while maintaining and enhancing the quality of customer service. Because of the high unit cost of its internal call centers, Entergy decided to outsource its customer care operations to an American BPO company. Procter & Gamble .
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