Everything You Need to Know About the Philippine Call Center Industry
Magellan Solutions
FEBRUARY 2, 2022
2001 : The Contact Center Association of the Philippines (CCAP) was established during Mar Roxas’ term as the DTI Secretary. 2011 : A total of 638,000 Filipinos are working in the BPO industry—400,000 of which are working in call centers—making it the biggest and fastest-growing job providers in the private sector. billion in revenue.
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