Everest Group

SEPTEMBER 6, 2023

Customer Experience Management (CXM) Services After an unprecedented rebound in 2021, the global Customer Experience Management (CXM) outsourcing market experienced a relative slowdown in 2022 due to macro-economic challenges and concerns about market downturns leading to a deceleration in new deals.

Management 64

Management Service Outsourcing Marketing 64

TTEC

NOVEMBER 12, 2021

Formerly the National Outsourcing Association (NOA), they rebranded in 2016 and continue to be an industry association and professional body for strategic sourcing. Want more thought leadership and executive insight on the latest customer and CX industry issues? Invitees: Kerry Hallard, CEO at The Global Sourcing Association (GSA).

Strategic Sourcing 52

Strategic Sourcing Sourcing Outsourcing Engineering 52

SIG Speaks

JANUARY 4, 2024

SIG University Certified Sourcing Professional (CSP) program graduate Maria Józefczyk shares a well thought out and important perspective about how Sustainability and caring for the natural environment is critical. The world is changing incredibly dynamic (especially climate) – and not necessarily in the direction we would like.

Strategic Sourcing 40

Strategic Sourcing Sourcing Engineering Outsourcing 40