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Embracing Strategic Business Outcomes in Digital CX: A New Benchmark for Success in CXM Service Delivery | Blog

Everest Group

MAY 9, 2024

While benchmarks like Average Handling Time (AHT), First Call Resolution (FCR), and other Service Level Agreements (SLAs) have been integral, the current era demands a recalibration. Metrics now need to go beyond merely gauging efficiency; they must directly contribute to strategic business objectives.

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Service Collaborations Outsourcing Services Contracting 59
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Benefits And Risks in Outsourcing F&A Services

Premier BPO

JULY 16, 2021

Of course, the risks associated with using third-party services cannot be ignored, but vigilance and careful selection can assure a productive and positive outsourcing experience for any company size. Cost-Efficiency. It is important to diligently check the viability of your service provider to avoid any risks in business dealings.

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Outsourcing Service Finance BPO 52
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