Improving BPOs with a Digital Assistant and Other RPA Tools
Automation Anywhere
JANUARY 7, 2021
Intelligent automation, combining Robotic Process Automation (RPA) and artificial intelligence (AI), has helped business process outsourcing (BPO) companies meet a variety of challenges. By automating processes, the companies have been able to enhance their performance cost-effectively. They’ve accelerated and improved customer support, creating a better experience for corporate customers, their customers, and the BPO companies’ employees.
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