The impact of generative AI on the BPO industry
Microsourcing
DECEMBER 3, 2023
Generative AI may be able to trace its origins to the 1960s 1 but for the everyday man or woman, it was the past year that gave birth to one of the most remarkable technologies they have seen. From the moment ChatGPT exploded onto the public consciousness in late 2022, clocking up an incredible 1 million users in only five days 2 , people have been blown away by the artificial intelligence’s ability to generate text, images or other content based on the data it is trained on.
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