Groove Technology

NOVEMBER 24, 2023

In the world of technology, IT outsourcing has been on the rise as companies seek to leverage specialized skills and resources from external providers. As we look towards the future, it is important to understand the trends that will shape the IT outsourcing landscape in 2024.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Magellan Solutions

MAY 3, 2022

The common services utilized by companies under this industry are customer support and tech support. As part of its cost-cutting measures, the company moved most of its call center operations to alternative offshore locations such as the Philippines, India, and Mexico. . Bank of America. JPMorgan Chase.

Call Center 81

Call Center Outsourcing Offshoring Banking 81

Pure Moderation

AUGUST 18, 2022

An IT outsourcing company can recommend up-to-date cybersecurity solutions. Offshore Outsourcing. Offshore outsourcing refers to recruiting a third party service provider to perform BPO tasks outside the country. Many businesses have relied on this model mainly to lower costs. Nearshore Outsourcing.

BPO 98

BPO Nearshoring Business Process Outsourcing Offshoring 98

Magellan Solutions

MAY 6, 2020

The common services utilized by companies under this industry are customer support and tech support. As part of its cost-cutting measures, the company moved most of its call center operations to alternative offshore locations such as the Philippines, India, and Mexico. . Bank of America. Wells Fargo & Co.

Call Center 52

Call Center Outsourcing Offshoring Banking 52

Magellan Solutions

MAY 7, 2020

Outsourcing lends you a hand (or several hands!) When you outsource, you are hiring an external service provider to cover a certain business function for you. Ready access to customer support. You also need to keep your customers engaged. So, the risk of a poorly handled customer interaction is reduced. .

Outsourcing 52

Outsourcing Data Entry BPO Offshoring 52

Magellan Solutions

JULY 21, 2020

What Are the Benefits of Outsourcing Help Desk Services? Having a help desk service is like having a resource center for all your customer service communications. It helps you to streamline your customer support tasks. When customers are happy, they stay loyal which brings in higher revenue. Anheuser-Busch InBev.

Outsourcing 52

Outsourcing Customer Support Offshoring Right-Sizing 52

Magellan Solutions

MARCH 4, 2020

There are many reasons why some US companies outsource their IT support to India. One of them is the low labor cost. The purpose of outsourcing was the movement of work to cheaper labor in Indian markets. American Express (AMEX) has been practicing business process outsourcing in India.

Outsourcing 64

Outsourcing Call Center E-Commerce BPO 64