BPO Outsourcing Trends in 2023: What Should We Expect?
Customer Serv Outsource Smarter
DECEMBER 16, 2022
More brands are embracing nearshore and offshore call centers for cost reduction and access to talent. The nearshore region consists of 26 countries throughout Latin America and the Caribbean that offer BPO services to U.S. However, saturation is cyclical and almost always impacted by supply and demand. Recessionary fears.
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