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Forecasting the Future: Key Trends Reshaping CXM Outsourcing in 2024 | Blog

Everest Group

In the face of these adversities, the industry weathered a turbulent period, seeking resilience in the storm. 2024 has ushered in an exciting new chapter of transformation. In the face of these adversities, the industry weathered a turbulent period, seeking resilience in the storm. Gen AI is not merely a technological upgrade.