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BPO Business Models: 3 Must-Know Facts

Pure Moderation

Business Process Outsourcing or BPO refers to delegating business tasks and processes to a third-party service provider. The provider is responsible for administering and managing said processes based on defined goals and KPIs (Key Performance Indicators). What Do BPO Companies Do?

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4-Step Process For Business Process Outsourcing: How Does BPO Work?

Pure Moderation

The provider is often also accountable for monitoring service level agreements (SLAs) and keeping tabs on the staff’s performance and advancement. The 4-step process for business process outsourcing and this article will explain how BPO works: 1. Process Mapping In BPO Company. Image Source: Pexel.