The Importance Of KPI & SLA For BPO Philippines
Magellan Solutions
AUGUST 10, 2021
What is the role of SLAs for BPO Philippines ? It is important to understand that key performance indicators (KPIs) and service level agreements (SLAs) are not the same, even though there is some overlap. . We would like to further explain the difference between KPIs and SLAs and look at the practical business applications of each. .
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