Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

Shared Services 40

Shared Services Co-Sourcing Service BPO 40

Premier BPO

OCTOBER 21, 2022

Some best practices include: Consolidated/Shared Service Models/Organizational Structure. Premier BPO has invested in security and compliance processes including obtaining PCI certification and has been serving clients since 2003. The focusROI is WFM. 80% time of supervisors should be spent coaching and engaging their agents.

Co-Sourcing 52

Co-Sourcing BPO Call Center Sourcing 52

Magellan Solutions

MARCH 4, 2020

While a shared-services center in Bangalore provides back-office services to Oracle subsidiaries. Larry Ellison, CEO of Oracle, said that English language skills have been important in developing the service sector in India. However, it dropped its Indian call center in 2003.

Outsourcing 64

Outsourcing Call Center E-Commerce BPO 64