Remove 2003 Remove Business Process Outsourcing Remove Offshoring Remove Shared Services
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10 Big Companies That Outsource to India and Their Struggles

Magellan Solutions

American Express (AMEX) has been practicing business process outsourcing in India. It decided to offshore its back-office operations to India. This company entrusts its customer service to some companies in India and the Philippines. However, it dropped its Indian call center in 2003. Don’t worry!