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Offshore and Nearshore Locations Are Clear Go-to Destinations for GBS Center Setups in CPG-Retail Organizations | Market Insights™

Everest Group

Discover the preferred offshore and nearshore destinations for establishing GBS centers in CPG/Retail organizations.

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BPO Outsourcing Trends in 2023: What Should We Expect?

Customer Serv Outsource Smarter

Nearshore and offshore growth. expect nearshore and offshore growth to continue. More brands are embracing nearshore and offshore call centers for cost reduction and access to talent. Some nearshore markets are already experiencing saturation, especially in places like Jamaica and Colombia. and international clients.

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