Magellan Solutions
JUNE 13, 2017
Looking to beef up your customer service? Hire agents with formidable customer service representatives skills. It’s the only way to ensure customer satisfaction and high service levels. A global study of 1,440 reps found that these professionals fall into seven distinct profiles. Empathizers are the most common type, but Controllers were found to be the most effective at providing solutions.
SourceFit
JUNE 12, 2017
The Philippine business process outsourcing (BPO) industry is bracing for the impact of artificial intelligence, automation, and robotics. Information Technology and Business Process Association of the Philippines (IBPAP) chairman Lito Tayag said they are working closely with the government, industry and academia to equip potentially affected workers with new skills.
Magellan Solutions
JUNE 15, 2017
Transcription refers to the process of converting audio and video files into written format. And while it sounds simple and easy, it’s anything but – it’s a tedious and time-consuming process, especially if the file needs to be transcribed verbatim. Even a brief 30-second audio file could take an hour to complete, depending on file quality and the level of accuracy demanded of the the transcriptionist.
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