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Philippines Call Center Strive Even In The Pandemic

Magellan Solutions

Yet according to an online job portal, the BPO industry is the top hiring sector for 2020. What to Expect in the Philippines Call Center Scene. Entrepreneur 2019 reports that the Philippines has 20% global call center market share. As well as an industry leader in contact center outsourcing.

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On the Cusp or Not: Six Front Office BPO Locations to Watch

Future of Sourcing

The global contact center offshore outsourcing space is not confined to th ose mature delivery points so frequently discussed, including the Philippines, India, Malaysia, Mexico and South Africa. With more delivery points from which to choose it is clearly an investor’s market when it comes to contact center outsourcing.

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