2024 BPO Efficiency Global Business Services 
Everest Group
JANUARY 11, 2024
From any vantage point, COVID was good to the global business services (GBS) model. Show the enterprise how to work globally? In short, my thesis is the euphoria that GBS experienced as the hero of the enterprise is over, and the heady trajectory of more people, more scope, and more change is likely on hold in 2024.
Premier BPO
JUNE 7, 2024
Macroeconomic changes, talent shortages, and evolving trends, including technological advancements, have businesses increasingly relying on outsourcing as a strategy. These tools encompass a wide range of technologies requiring deep expertise in areas where your business is unlikely to have the team to accomplish this.
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