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Understanding the Different Types of Outsourcing for Custom Software Development

Groove Technology

OCTOBER 1, 2024

Custom software development outsourcing offers a flexible and cost-effective solution to these challenges. Function-Based Outsourcing Types Function-based outsourcing categorizes services based on the specific business functions they support. Yes, small businesses can significantly benefit from outsourcing.

Software 130
Software Outsourcing Nearshoring Offshoring 130
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Contact Center Terminology – Abbreviations & Key Terms Explained!

Balbelforce

NOVEMBER 30, 2022

Cost per call is key performance indicator that grants insight into how effectively a contact center’s budget is being spent. Cost per call is calculated by dividing the center’s total operating costs for a given time period by the number of calls. Employee Satisfaction (ESat). Conversational AI.

Call Center 52
Call Center Sales Software Out-Tasking 52
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