Magellan Solutions

JUNE 15, 2021

While pricing and services are important factors, you should also consider the attrition or turnover rate of the BPO company. Here’s the average attrition rate of the BPO industry in the past decade: Year. Average Attrition Rate for the BPO Industry. This will give you an idea how long an agent can work for your business.

Customer Service 52

Customer Service BPO Outsourcing Call Center 52

VXI

MARCH 2, 2023

It’s why many BPO partners offer experience design, journey mapping, and process re-engineering solutions to help IT leaders and technology vendors co-create digital solutions. Cost containment and efficiency gains Another benefit of outsourcing that can’t be ignored is cost optimization. Interested in learning more?

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

VXI

MARCH 2, 2023

It’s why many BPO partners offer experience design, journey mapping, and process re-engineering solutions to help IT leaders and technology vendors co-create digital solutions. Cost containment and efficiency gains Another benefit of outsourcing that can’t be ignored is cost optimization. Interested in learning more?

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52