BPO Outsourcing Trends in 2023: What Should We Expect?
Customer Serv Outsource Smarter
DECEMBER 16, 2022
Nearshore and offshore growth. With wage inflation and rising costs in the U.S., expect nearshore and offshore growth to continue. More brands are embracing nearshore and offshore call centers for cost reduction and access to talent. Therefore, they are increasing their wage rates to attract and retain talent.
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