Neo Group

JUNE 2, 2020

Opportunity to learn how resilient Sourcing Leaders will plan for recovery in a crisis that is unprecedented and far from over. NEW YORK, NY, June 2, 2020 – Neo Group , the leader in global Sourcing Advisory, and IAOP , the global sourcing association, announced the results of the Global Sourcing Impact and Response to COVID-19 Survey.

Global Sourcing Advisory 40

Global Sourcing Advisory Sourcing Advisory Service 40

Everest Group

SEPTEMBER 14, 2022

Top Procurement Outsourcing Services Procurement Outsourcing (PO) engagements shifting to improving outcomes and covering more judgment-intensive and strategic processes across the Source-to-Pay (S2P) value chain. Market Insights™ Trust & Safety Services Category Overview. Managing Risk in Services Sourcing.

Outsourcing 52

Outsourcing Service Sourcing Risk Management 52

Everest Group

JUNE 13, 2023

5G Engineering Services PEAK Matrix® Assessment 5G’s lower latency and higher bandwidth have unlocked newer uses for enterprises to explore. Additionally, 5G adoption is allowing the transformation of network infrastructure to make it quickly scalable, driving higher levels of customization and lower operating costs.

Engineering 52

Engineering Service Operational Costs Sourcing 52

Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 64

Management Service Research Analytics 64

Everest Group

APRIL 26, 2024

Read on to explore Devin’s features and benefits, the impact of AI developers on IT services delivery, and the challenges that accome with moving into the age of intelligent software development. Devin and other AI agents promise to transform how software is built and profoundly impact the IT services industry. What can Devin do?

Software 64

Software Out-Tasking Engineering Sourcing 64

Everest Group

SEPTEMBER 8, 2022

Top Customer Experience Management (CXM) Service Providers in APAC The APAC Customer Experience Management (CXM) market remained strongly resilient after the pandemic in 2021. These enterprises are increasingly turning to service providers and leveraging their domain and technical expertise to scale and digitalize their operations.

Management 59

Management Service Analytics Research 59

Everest Group

APRIL 26, 2024

While the life sciences commercial segment is synonymous with sales and marketing, it also includes other vital functions such as medical affairs, market access, and patient services. This shift has made it essential for enterprises to adopt an efficient channel management system.

Pharmaceuticals 64

Pharmaceuticals Analytics Sourcing Healthcare 64

Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 52

Management Service Research Analytics 52

Chazey Partners

MAY 4, 2020

Chazey Partners, a global management consulting firm specializing in Shared Services , Business Transformation and Robotic Process Automation (RPA), revealed key strategies and approaches to the next-generation shared services in higher education in a recent Higher Education Shared Services Digital Summit organized by SSON.

Shared Services 52

Shared Services Robotics Process Automation Global Management Consulting Service 52

Perficient Digital Transformation

FEBRUARY 15, 2022

Enhance customer service. CRM delivers more than marketing automation. It can also include a 360-degree view of your stakeholders and business health, automated processes, actionable insights and much more to create a better end-to-end experience. Elevate care and disease management. Optimize utilization management.

Healthcare 69

Healthcare Automation Call Center Regulations 69

Everest Group

JANUARY 19, 2023

Leveraging the power of Artificial Intelligence (AI) and data and analytics tools, media and communications companies are redefining themselves from being service providers to product creators. Read on to learn how emerging technology is changing the game in media services. Let’s explore this shift further.

Service 52

Service Analytics Out-Tasking Automation 52

IBM Business Partners

JULY 17, 2023

They also expect service to be delivered 24/7 across multiple channels. While traditional AI approaches provide customers with quick service, they have their limitations. Enterprise organizations (many of whom have already embarked on their AI journeys) are eager to harness the power of generative AI for customer service.

Customer Service 54

Customer Service Service Call Center Automation 54

Everest Group

JANUARY 5, 2023

In fact, more than 80% of respondents expect their investments in outsourcing for IT services (ITS) and business process services (BPS) to stay the same or increase in 2023 over 2022, and more than 40% are optimistic about growth in their global services budgets in the coming year.

Outsourcing 52

Outsourcing Management Nearshoring Research 52

Everest Group

DECEMBER 8, 2023

Do more with less’ will be the mandate in 2024 for both enterprises and service providers,” said Hrishi Raj Agarwalla, vice president at Everest Group. Webinar: Key Issues 2024: Creating Accelerated Value in a Dynamic World Everest Group will present the findings of its 2024 Key Issues Study in a December 12 webinar.

Analytics 52

Analytics Cybersecurity Offshoring Research 52

Simplr

JUNE 14, 2023

Simplr’s second webinar in the ChatGPT Webinar Series took place on June 7, 2023 and featured Simplr’s own Head of Product Marketing, Sarah Picchi; Meg Kuppa, Simplr’s Product Leader focused on chatbots; and Rob Levin, Senior Partner at McKinsey & Company focused on Digital and AI transformation.

Retail 52

Retail Company Focus Sourcing Order Management 52

Everest Group

NOVEMBER 28, 2023

Automation, digital platforms, and data and analytics are the most prominent areas that have garnered considerable investment attention during this transformation era. Service provider partners have heavily invested in developing broader capabilities and solutions to tap into the growing technology adoption demands from MGAs.

Insurance 59

Insurance Service Co-Sourcing Analytics 59

31 West

FEBRUARY 7, 2023

Are repetitive tasks bogging your service desk? If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. We will be comparing Jira and ServiceNow to help you identify the right software for your service desk.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

31 West

FEBRUARY 10, 2023

But which service solution should you opt for? A Brief Introduction to Jira Atlassian offers several ITSM products, one of them being Jira Service Management. Under request management, you can manage your service desk, customize request forms, unify requests, set SLAs, build a self-service portal, and dive into customer reports.

Sales 130

Sales Customer Support Customer Service Service 130

Everest Group

AUGUST 31, 2022

Top Customer Experience Management (CXM) Service Providers in the Americas The Customer Experience Management (CXM) market in the Americas has shown significant resilience throughout the post-pandemic phase in 2021, as enterprises across the board continued their investments in this space to retain existing customers and attract new ones.

Management 52

Management Service Marketing Analytics 52

IBM Services

APRIL 2, 2024

However, IBM Event Automation’s advanced capabilities leverage the power of Apache Kafka and help enterprises bring their event-driven architectures to another level through event processing and event endpoint management capabilities. Interested in learning more?

Streamline Operations 62

Streamline Operations Automation Flexibility Administrative 62

IBM Services

OCTOBER 16, 2023

APIs serve as essential connectors between the growing number of data sources and applications in companies of all sizes and in all industries. API Connect applies AI and automation to API testing to improve developer productivity and deliver high quality APIs consistently. It’s available as SaaS on AWS. All rights reserved.

Management 73

Management Advisory Right-Sizing Research 73

Hyland

SEPTEMBER 16, 2022

Open source for the win. A famous developer of open source software for enterprise IT has been unlocking the potential of its Alfresco platform since 2008. After starting with a cloud-hosted, scan-store-retrieve solution, it integrated OnBase, Hyland’s content services platform, with its Jack Henry banking system.

Banking 105

Banking Healthcare Collaborations Sourcing 105

Everest Group

MAY 16, 2022

Setups of Global Business Services centers increase in India and China, providing evidence of post-COVID economic recovery. Notable Global Services Trends in Q3 2021: North America experienced a decrease in its share of outsourcing deals. Rest of Europe” (excludes U.K.) Rest of Europe” (excludes U.K.)

Offshoring 40

Offshoring Sourcing Outsourcing Global Business Services 40

Everest Group

JANUARY 3, 2022

The Global Business Services (GBS) market has witnessed improvement in performance, enhancements in role, and growth across verticals and functions over the years. Talent CoE: The talent CoE develops the strategic services, capabilities, and best practices for staffing, e-learning, and employee onboarding.

Robotics Process Automation 52

Robotics Process Automation Automation Global Business Services Finance 52

Amzur

JANUARY 10, 2024

With the proliferation of data and technological maturity across industries, AI implementation has become a lynchpin in bringing new levels of automation, consistency, scalability, and reduced costs. Here, your biggest challenges are tedious task automation and improving your employee’s productivity.

Data Entry 103

Data Entry Right-Sizing Robotics Process Automation Automation 103

31 West

NOVEMBER 23, 2023

For students pursuing advanced degrees like an MBA, additional support, such as an MBA essay writing service , can be beneficial in managing their academic workload while making the most of Office 365’s collaborative features. Integrating with Teams: Microsoft Teams allows for integrating numerous external applications and services.

Collaborations 130

Collaborations Co-Sourcing Administrative Automation 130

Perficient Digital Transformation

JANUARY 21, 2022

In our recent webinar, “Improve Medical Product Information Sharing With Virtual Agents,” Prabha Ranganathan , Kari Blaho-Owens , and Nico Frantzen discussed the ways that implementing virtual agents in life sciences companies’ call center operations can help to promote pharmacovigilance and more effectively service customers.

Call Center 69

Call Center Sourcing Out-Tasking Automation 69

IBM Business Partners

AUGUST 31, 2023

IBM watsonx Assistant connects to watsonx, IBM’s enterprise-ready AI and data platform for training, deploying and managing foundation models, to enable business users to automate accurate, conversational question-answering with customized watsonx large language models. Maintaining virtual assistants also requires less effort.

Sourcing 80

Sourcing Research Automation Collaborations 80

Amzur

OCTOBER 18, 2023

Microservices are small, independent services that perform a specific task. Automation and upgrades will happen regularly: Composable applications can be developed, deployed, and upgraded quickly multiple times a day to meet evolving needs and address process-specific requirements.

Sourcing 52

Sourcing Efficiency Automation Software 52

Everest Group

FEBRUARY 24, 2023

Read on to learn recommendations from our findings evaluating sourcing proposals over the past two years. It is no secret that when buyers evaluate proposals for IT and BPO work in a managed services model, they consider various criteria such as provider capabilities, cultural alignment, pricing, etc.

BPO 52

BPO Services Contracting Outsourcing Manufacturing 52

Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. GBS provided the needed strength and agility to seamlessly supply value without disruption from the pandemic. Action #5 – Obsess Over Employee Experience.

Global Business Services 52

Global Business Services Service Impact Sourcing Sourcing 52

Everest Group

JANUARY 26, 2022

Asia-Pacific and Africa offer best source of talent for enterprises taking a long-term view; Everest Group advises companies to invest now for highest future payoff. Everest Group’s Top-Line Recommendations: Immediately: Pay your employees more, improve employee experience, reduce talent demand via automation and technology.

Research 52

Research Nearshoring Engineering Sourcing 52

SIG Speaks

JULY 30, 2021

As demand continues to rock supply chains, we prepare for the future of procurement and risk mitigation with a host of exciting resources, industry research and webinars to elevate you in your role. Power Hour Webinars. Demystifying eAuctions – How to Source Smarter, Faster and Better. register now. . The problem?

Co-Sourcing 40

Co-Sourcing Risk Management Risk Management Sourcing 40

Everest Group

JULY 4, 2022

To learn more about these virtual and real-world market opportunities and what actions technology and service providers should take, read on. Everest Group is witnessing great interest in our Metaverse research and our recent webinar Web 3.0 What should technology and service providers do?

Marketing 98

Marketing Research Collaborations Manufacturing 98

SIG Speaks

SEPTEMBER 1, 2021

with a host of exciting resources, industry research and webinars to elevate you in your role. On September 15, Nitin Khorana, Vice President from Icertis, will explore maximizing supply chain potential with contract intelligence, followed by topic-based discussions on digitalization within procurement and sourcing. register now. .

Co-Sourcing 40

Co-Sourcing Risk Management Risk Management Sourcing 40

SIG Speaks

JANUARY 1, 2023

Power Hour Webinars. Sourcing in 2023: The Year of Autonomous Sourcing. Join Dylan Alperin, Head of Professional Services, Keelvar and Magnus Bergfors, Director of Product Marketing, Keelvar as they discuss the rise of the automation revolution and CPO insights and 2023 priorities Keelvar’s 2023 Voices of Sourcing Survey.

Sourcing 40

Sourcing Automation Flexibility Sales 40

SIG Speaks

OCTOBER 1, 2021

Power Hour Webinars. Procurement leaders can come out of the pandemic stronger by leveraging next-gen tools such as analytics, artificial intelligence, and automation. Connecting the Dots Between ESG Objectives and Source-to-Pay Processes. Digital Disruption in Sourcing and Procurement. register now. . learn more. . .

Co-Sourcing 40

Co-Sourcing Facilities Management Sourcing Analytics 40