Everest Group

MARCH 22, 2022

LIVE WEBINAR. How are European Organisations Riding the Global Services Headwinds? Steeply climbing salaries and outsourcing rates, dwindling talent pools, and increasing customer expectations of service are causing organisations across Europe to feel the heat and break budgets when it comes to global services.

Service 52

Service Impact Sourcing BPO Sourcing 52

IBM Services

FEBRUARY 12, 2024

It offers businesses the capability to capture and process real-time information from diverse sources, such as databases, software applications and cloud services. It allows for sharing events through searchable and self-service catalogs while simultaneously maintaining proper governance and controls with access based on applied policies.

Automation 83

Automation Sourcing Out-Tasking Analytics 83

Everest Group

JUNE 21, 2023

Webinar CFO Priorities, digital trends, and transformation strategies for finance & Accounting June 21, 2023 8:00 AM PT | 11 AM ET Join Everest Group’s Vignesh Kannan and other experts for a discussion in a webinar titled, Accelerating Change: CFO Priorities, Digital Trends, and Transformation Strategies for Finance & Accounting.

Finance 52

Finance Accounting Automation Service 52

31 West

APRIL 9, 2024

In such scenarios, customer service and student support become crucial, such as an option to pay someone to write a research paper on essayhub.com. This kind of assistance ensures students aren’t just purchasing a service but also gaining a partner in their educational journey, enhancing their overall learning experience and academic success.

Customer Service 130

Customer Service Service Collaborations Administrative 130

Perficient Digital Transformation

OCTOBER 11, 2021

Get a fresh outlook on the retail supply chain during the Benefits of Automated and Integrated Supply Chain through Order Management in B2C webinar on October 21 at 12 PM ET. Top brands like Sally Beauty use innovative supply chain integration and automation strategies to meet growing consumer demands. Key Takeaways.

Automation 114

Automation Order Management Retail Customer Service 114

Everest Group

MARCH 21, 2023

LIVE WEBINAR Structuring an Outsourcing Deal in This Era of Uncertainty in Europe March 21, 2023 | 9 a.m. In this webinar, our analysts will discuss changes in enterprise expectations and the defining characteristics of an outsourcing deal in 2023 in Europe. CDT | 10 a.m. EDT | 2 p.m. GMT | 7:30 p.m.

Outsourcing 52

Outsourcing Offshoring BPO Sales 52

Everest Group

JUNE 15, 2023

Learn the art of identifying opportunities for standardization and automation. Register for the webinar Amardeep Modi Vice President, Everest Group N. They will discuss: The current challenges being faced by global organizations. Unlock the power of Work Insights in assessing process maturity.

Robotics Process Automation 52

Robotics Process Automation Automation Efficiency Service 52

Everest Group

AUGUST 18, 2022

The power of Intelligent Automation (IA) in mortgages, its impact, and the way forward. Register for the webinar. Register for the webinar. The solutions to adopt to streamline mortgage operations. Thursday, August 18, 2022, at 11:30 am CST, 12:30 pm EST, 4:30 pm GMT, 10:00 pm IST. Live, virtual event. Presenters.

Automation 52

Automation Service 52

Everest Group

APRIL 21, 2022

What the practical applications and options are to automate semi-structured and unstructured data, increase auto-adjudication rates, and support claims adjudicators in the decision process. Shared services and sourcing executives. Register for the webinar. Register for the webinar. Strategy and innovation executives.

Shared Services 52

Shared Services Information Technology Collaborations Sourcing 52

Everest Group

AUGUST 10, 2022

ON-DEMAND WEBINAR. In this webinar, we’ll share our views on the low-code market, its potential, and key opportunities for enterprises to drive digital transformation. WATCH THIS WEBINAR ON-DEMAND. What questions will the webinar answer? Application services leaders. Service providers. Strategy leaders.

Automation 52

Automation Design Service Marketing 52

Everest Group

SEPTEMBER 30, 2022

In this on-demand webinar, Amardeep Modi , VP at Everest Group, will join a panel to discuss why organizations demand deeper visibility into people, processes, and technology. Group Product Manager, Automation, Bayer. You will learn: Why traditional manual techniques for process discovery are a barrier to scale. Presenters.

Automation 52

Automation Management Service 52

Everest Group

MAY 19, 2022

Anil Vijayan , Partner at Everest Group, will join other industry experts to discuss how several new trends, such as intelligent automation, digitalization, and telehealth have emerged as fundamental driving forces to sustain and transform the healthcare industry. Adoption of intelligent automation in the healthcare industry.

Healthcare 52

Healthcare Automation Management Service 52

31 West

MAY 23, 2024

Digitization is all about creating a workspace where you can automate most of your mundane management operations. Salesforce Products Salesforce is a top choice for organizations that want customer management, sales, and marketing automation in one place. That’s exactly what the Salesforce CRM solution offers.

E-Commerce 130

E-Commerce Sales Analytics Automation 130

Everest Group

JANUARY 19, 2022

Head, Client & Transaction Services, Global Trade & Receivables Finance, HSBC Bank. Senior Vice President and Director of Letters of Credit and Trade Services, Comerica Bank. Global Head, BFSI, Cognitive Business Operations, Tata Consultancy Services. Head, Banking Advisory, BFSI, Tata Consultancy Services.

Finance 52

Finance Automation Advisory Banking 52

CGS Inc

SEPTEMBER 23, 2021

Account-based marketing strategies are driving relationships with enterprise accounts and in recent years, small- and medium-sized businesses have seen a good amount of automation, strategy and growth from digital marketing. Webinars & Events Featured Image: Region. Display Date Information. Channel Partner Enablement.

Marketing 52

Marketing Right-Sizing Accounting Automation 52

Everest Group

AUGUST 4, 2022

Businesses are evolving to rely on the intelligent process automation market (IPA) to promote growth and keep up with competitors. In a world becoming increasingly reliant on technology, financial services organizations are digitizing and automating more processes to keep up with the competition.

Automation 52

Automation Marketing Robotics Process Automation Healthcare 52

Chazey Partners

APRIL 25, 2020

Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), recently teamed up with SSON to co-host … Chazey Partners Leads a Webinar on Making Your Business Continuity Plan Real Read More ».

Robotics Process Automation 52

Robotics Process Automation Global Management Consulting Shared Services Automation 52

ScaleHub

JANUARY 10, 2023

By now, we’re all familiar with the promises of automation: efficiency gains, relief from talent shortages, greater efficiency, and increased margins. Sounds like a no-brainer, but if that were true, there wouldn’t still be so many organizations that have not automated all or any of their processes. But why the ongoing hesitation?

Automation 52

Automation Data Entry Healthcare Customer Service 52

CGS Inc

AUGUST 10, 2021

New York, NY – August 10, 2021 – CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced it will be sponsoring and participating in the webinar, Ecosystem Orchestration: The Key to Unlocking Growth in Your Mid-Market Strategy , on Thursday, September 23, at 11 a.m.

Research 52

Research Marketing Sales Automation 52

Simplr

FEBRUARY 7, 2023

Historically, phone is the most expensive customer service channel to staff and maintain. According to the eDigital Customer Service Benchmark Survey, just 44% of consumers are actually satisfied with traditional phone experience. By the way, here are some QSR brands that are doing it really well.)

Customer Service 95

Customer Service Service Retail Call Center 95

Automation Anywhere

FEBRUARY 25, 2021

With Robotic Process Automation (RPA), ROI is often measured in cost reduction , time savings, and increased productivity. Time to value is how long it takes from the point of purchase to seeing an actual benefit of the product or service in use. RPA as a service reduces the setup time to minutes as opposed to days or weeks.

Robotics Process Automation 96

Robotics Process Automation Service Automation Software 96

Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 64

Management Service Research Analytics 64

Everest Group

SEPTEMBER 8, 2022

Top Customer Experience Management (CXM) Service Providers in APAC The APAC Customer Experience Management (CXM) market remained strongly resilient after the pandemic in 2021. These enterprises are increasingly turning to service providers and leveraging their domain and technical expertise to scale and digitalize their operations.

Management 59

Management Service Analytics Research 59

Everest Group

SEPTEMBER 14, 2022

Top Procurement Outsourcing Services Procurement Outsourcing (PO) engagements shifting to improving outcomes and covering more judgment-intensive and strategic processes across the Source-to-Pay (S2P) value chain. Market Insights™ Trust & Safety Services Category Overview. Managing Risk in Services Sourcing.

Outsourcing 52

Outsourcing Service Sourcing Risk Management 52

31 West

FEBRUARY 20, 2023

Are you looking to improve customer service ? Do you want to optimize your service desk workflows? If yes, then you must consider investing in a customer service solution. Customer service software can centralize your help desk, implement ITSM best practices, and improve employee and customer experience.

Right-Sizing 130

Right-Sizing Customer Support Customer Service Sales 130

Everest Group

APRIL 8, 2024

Intelligent Document Processing (IDP), Banking-specific IDP, and Insurance-specific IDP Products Intelligent Document Processing (IDP) products continue to play a vital role in enterprises’ automation technology portfolios. LEARN MORE ABOUT Top Service Providers

Insurance 78

Insurance Banking Research Automation 78

Everest Group

JUNE 13, 2023

5G Engineering Services PEAK Matrix® Assessment 5G’s lower latency and higher bandwidth have unlocked newer uses for enterprises to explore. Additionally, 5G adoption is allowing the transformation of network infrastructure to make it quickly scalable, driving higher levels of customization and lower operating costs.

Engineering 52

Engineering Service Operational Costs Sourcing 52

Perficient Digital Transformation

JANUARY 26, 2022

On February 2, Perficient’s Colletti will moderate a webinar that will feature GM Financial and Adobe. GM Financial will share how it continues to focus on the customer, while Adobe will discuss what all financial services companies can do to become “experience makers.” We’d love for you to join us.

Banking 113

Banking Service Analytics Research 113

Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 52

Management Service Research Analytics 52

IBM Business Partners

JULY 17, 2023

They also expect service to be delivered 24/7 across multiple channels. While traditional AI approaches provide customers with quick service, they have their limitations. Enterprise organizations (many of whom have already embarked on their AI journeys) are eager to harness the power of generative AI for customer service.

Customer Service 54

Customer Service Service Call Center Automation 54

Perficient Digital Transformation

FEBRUARY 15, 2022

Enhance customer service. CRM delivers more than marketing automation. It can also include a 360-degree view of your stakeholders and business health, automated processes, actionable insights and much more to create a better end-to-end experience. Elevate care and disease management. Optimize utilization management.

Healthcare 69

Healthcare Automation Call Center Regulations 69

Chazey Partners

MAY 4, 2020

Chazey Partners, a global management consulting firm specializing in Shared Services , Business Transformation and Robotic Process Automation (RPA), revealed key strategies and approaches to the next-generation shared services in higher education in a recent Higher Education Shared Services Digital Summit organized by SSON.

Shared Services 52

Shared Services Robotics Process Automation Global Management Consulting Service 52

Everest Group

JANUARY 15, 2024

Thank you also to my co-presenters, Molly Norton , Global Client Director at Everest Group, and Allan Racey , Global Talent Services Lead, Accenture. You can join me and two of our leading analysts, Rajesh Ranjan, Partner, and Alisha Mittal, Vice President, for an AR-focused webinar. Thank you for being part of a lively discussion!

Research 52

Research Sales Cybersecurity Retail 52

Everest Group

JANUARY 15, 2024

Thank you also to my co-presenters, Molly Norton , Global Client Director at Everest Group, and Allan Racey , Global Talent Services Lead, Accenture. You can join me and two of our leading analysts, Rajesh Ranjan, Partner, and Alisha Mittal, Vice President, for an AR-focused webinar. Thank you for being part of a lively discussion!

Research 52

Research Sales Cybersecurity Retail 52

IBM Services

MAY 8, 2024

Process mining is a powerful service offering that helps organizations identify inefficiencies in business processes and uncover areas for improvement. Next-gen managed services: Deploy noiseless operations with gen AI-enabled digital operations and modernized ways of working.

Advisory 88

Advisory Collaborations Managed Services Automation 88

Simplr

OCTOBER 26, 2023

Guest Authored by Nicole Dunn, VP of Partner Success Bold statement alert: In the very near future, the best customer service organizations will take an “every interaction is a sales opportunity” mentality. Many service and support leaders may object to the notion that customer service interactions should involve sales motions.

Sales 52

Sales Customer Service Automation Service 52

Simplr

OCTOBER 26, 2023

Guest Authored by Nicole Dunn, VP of Partner Success Bold statement alert: In the very near future, the best customer service organizations will take an “every interaction is a sales opportunity” mentality. Many service and support leaders may object to the notion that customer service interactions should involve sales motions.

Sales 52

Sales Customer Service Automation Service 52