31 West

APRIL 16, 2024

Many institutions focus on bureaucracy in customer service. Higher education institutions can improve services by understanding who their customer is. Institutions should offer training to improve their customer service teams. Here are different strategies to help improve customer service in higher education.

Customer Service 130

Customer Service Service Call Center Customer Support 130

31 West

JANUARY 9, 2023

The ultimate objective of any IT service provider is to manage their client’s assets, workforce, and all business operations on a single, centralized system. This software company has introduced ConnectWise Automate—a tool that aims to automate complex IT functions. ConnectWise Automate is just that.

Automation 130

Automation Out-Tasking Software Outsourcing 130

Amzur

MAY 9, 2024

This is where automation comes in, offering a powerful way to elevate your business. This automation ensures accuracy and speed while freeing up finance professionals to focus on strategic financial analysis and decision-making. This helps speed up services and reduce human error. Isn’t it?

Automation 76

Automation Inventory Management Robotics Process Automation Sales 76

Perficient Digital Transformation

JANUARY 5, 2024

Organizations rely on continuous automation and testing (CAT) services to build business applications faster, with higher quality, and at scale to meet increasing market demands. Reliance on manual testing is slowly decreasing, however, organizations face challenges upskilling testers into automation engineers.

Automation 64

Automation Service Right-Sizing Manufacturing 64

Perficient Digital Transformation

FEBRUARY 22, 2023

Perficient is looking forward to bringing our unique combination of automation technical know-how along with financial services and payments industry expertise to the Banking Automation Summit in Charlotte, North Carolina on March 2-3. We’re observing the banking industry’s growing use of RPA.

Banking 111

Banking Automation Robotics Process Automation Reduced Costs 111

Perficient Digital Transformation

SEPTEMBER 21, 2023

intelligence automation). This article breaks down how data powers intelligence automation. If the tools we use for intelligence automation are not built around our customers, we will not be providing a truly personalized user experience. This business data creates the foundational context for the automation tools to leverage.

Automation 115

Automation Sourcing Sales Efficiency 115

Perficient Digital Transformation

OCTOBER 6, 2021

Robotic Process Automation (RPA) is the use of software to automate high volume and repetitive tasks that previously required a human to perform. As enterprises continue to invest in automation, experienced consulting partners play a key role in integrating RPA and supporting development of the automation fabric.

Robotics Process Automation 119

Robotics Process Automation Automation Service Out-Tasking 119

31 West

JULY 8, 2022

And yes, this is where the IT Process Automation steps in (*drum roll*). What is IT Process Automation? IT Process Automation (ITPA) is the automation of IT services, support, and administration to make the workflow more streamlined and, in turn, highly efficient. Wide Range of Services. Tolle et lege!

Automation 130

Automation Out-Tasking Robotics Process Automation Software 130

Automation Anywhere

FEBRUARY 16, 2021

While automation brings efficiency and cost savings across the entire organization, the shared services center (SSC) is in the best position to achieve the maximum benefits from automation. Automation by design Shared services and automation are two sides of the coin. What to automate?

Shared Services 96

Shared Services Automation Service Outsourcing 96

SEBPO

APRIL 5, 2024

BLOG How To Confidently Implement Automation Solutions April 5, 2024 One of 2024’s hottest topics has been how to harness the combined power of automation and human expertise effectively. While this might be a new question to some, SEBPO has honed this approach for many clients over the last several years.

Automation 52

Automation Outsourcing Sourcing Customer Support 52

Automation Anywhere

AUGUST 19, 2022

The front office represents the customer-facing roles of a company — sales, customer service, field marketing, and advisory service experts. Those teams are responsible for increasing demand, increasing revenue, marketing , and after-sales services. Why front-office automation?

Automation 145

Automation Sales Robotics Process Automation Human Resources 145

IBM Services

SEPTEMBER 29, 2023

In a survey run by IDC, a leading provider of global IT research and advice, 43% of technology leaders indicated that they were “planning to deliver innovative digital products and services at a faster pace.” Those events can then be consumed and processed to help inform smarter decisions and trigger automations.

Automation 108

Automation Order Management Sourcing Analytics 108

Amzur

MARCH 14, 2024

However, traditional automation approaches often require specialized coding skills, lengthy development timelines, and significant costs. A recent McKinsey survey found that 70% of businesses struggle to scale automation efforts due to skill shortages and technical complexity. Low-code platforms are shattering this notion.

Automation 81

Automation Out-Tasking Analytics Sales 81

Automation Anywhere

JULY 5, 2021

The use of automation in customer support is expected to accelerate in the coming years. According to Dimension Research, 72% of customer interactions in 2022 will be through emerging technologies such as Robotic Process Automation (RPA). Phone interactions will drop from 41% to 12%. RPA doesn’t fix bad processes.

Customer Service 97

Customer Service Automation Service Out-Tasking 97

Go4Customer

JULY 7, 2023

Making use of automation and technology has emerged as a crucial component of enhancing efficiency and spurring development in today's swift corporate environment. BPO services in India are well-known as a strategic choice for businesses willing to simplify processes and save costs. The most effic.

BPO 71

BPO Automation Service Efficiency 71

Amzur

MARCH 6, 2024

AI-powered low-code automation holds the key. Automation, artificial intelligence (AI), and the rise of citizen developers are reshaping industries and redefining the way we work. In this blog, our goal is to look into the rise of AI-powered low-code automation and the ways it makes that happen in a work setting.

Efficiency 93

Efficiency Automation Collaborations Data Entry 93

Magellan Solutions

APRIL 17, 2024

With this, there’s a pressing need to streamline and automate data entry processes that consume valuable selling time; this is where automating CRM data entry services comes in. Keep reading to learn more about automating CRM data entry services and boosting sales. Data Security One common concern is data security.

Data Entry 52

Data Entry Sales Automation Administrative 52

Metasource

MARCH 20, 2024

AP automation can turn this vision into reality. And yet, 90% of organizations are currently processing invoices with little to no automation. If your organization is part of this statistic because you’re unfamiliar with accounts payable automation and how you can leverage it, you’re in luck.

Accounting 52

Accounting Automation Robotics Process Automation Collaborations 52

Balbelforce

MAY 19, 2022

While human agents can be extremely efficient, they’ll never beat the machine for tasks that can be easily automated. Automated calling software can slash the time it takes to call your customers or leads, and over the course of the day, this accumulates to save your agents a significant amount of time. babelforce.

Automation 52

Automation Call Center Service Sales 52

Automation Anywhere

MAY 6, 2022

Disruptive technologies – like intelligent automation (RPA+AI) – are helping chief experience officers (CXOs) re-invent their business operations by bringing in optimizations. According to EY estimates, automation of back-office work could provide companies with savings of about 20% to 60% of baseline full-time employee (FTE) costs.

Automation 144

Automation Out-Tasking Human Resources Finance 144

Metasource

MAY 1, 2024

Modern finance leaders are pursuing accounts payable (AP) automation solutions with several goals in mind… Maybe you want to eliminate manual data entry and give your staff back time for more high-value tasks. Strive for Complete Automation Did you know only 10% of organizations have achieved full AP automation?

Automation 52

Automation Accounting Customer Support Data Entry 52

Automation Anywhere

OCTOBER 6, 2021

As with larger enterprises, small and medium-sized businesses (SMBs) are discovering that automation is essential for staying competitive in uncertain economic times. Automation tools such as Robotic Process Automation (RPA) are helping them achieve those goals. RPA functionality is accessed from a standard web browser.

Automation 80

Automation Service Robotics Process Automation Out-Tasking 80

IBM Services

NOVEMBER 7, 2023

But the answer may be much simpler than it seems: automation. When AI is integrated into automation technology it’s referred to as “intelligent automation,” and it’s a high-impact way for businesses to put generative AI to work. Why automation?

Automation 91

Automation Engineering Out-Tasking Administrative 91

Zinnov

MARCH 3, 2024

As the Intelligent Automation (IA) sector experiences rapid growth, the Private Equity (PE) landscape is ripe for investment, offering a unique blend of technological innovation and market potential. VCs have benefited from investing in Intelligent Automation due to its value delivery through technological innovation.

Automation 52

Automation Healthcare Robotics Process Automation Retail 52

Automation Anywhere

OCTOBER 29, 2021

Contact centers have become the first line of services and, sometimes, the only interaction a customer has with a business, elevating the centers’ role in retaining customers and growing revenue. To keep up, many contact centers are exploring or employing an automation solution.

Automation 128

Automation Robotics Process Automation Collaborations Customer Service 128

IBM Services

MAY 9, 2023

Become an event-driven business with IBM Event Automation Today, IBM is announcing IBM Event Automation , a composable solution designed to help organizations put events to work by enabling business and IT users to detect situations in real-time, act on them and trigger automations to help maximize their revenue potential.

Automation 105

Automation Sourcing Design Marketing 105

Everest Group

APRIL 5, 2024

Intelligent Process Automation (IPA) Solutions Companies aiming to maintain competitiveness and strength recognize the importance of transitioning to a digital-first business model. Manual processes present numerous challenges, prompting enterprises to seek superior alternatives in digital, automated, and intelligent business practices.

Automation 50

Automation BPO Sourcing Finance 50

Automation Anywhere

JULY 13, 2022

The company advises business leaders on strategy, marketing, organization, operations, IT, and M&A across industries, including financial services. How automation improves banking From the survey, 45% of respondents believe the top advantage of automation is a way to improve service quality and accuracy.

Banking 96

Banking Retail Automation Robotics Process Automation 96

Perficient Digital Transformation

JULY 14, 2022

Robotic Process Automation (RPA). Robotics is nothing but computers that imitate human actions, the process is a series of steps which mainly lead to some meaningful task, Automation means any task which is done without human intervention is known to be automated. Excel Automation. Blue Prism. Process Flow. Object Studio.

Robotics Process Automation 121

Robotics Process Automation Automation Data Entry Software 121

SEBPO

JANUARY 11, 2023

Automation & Outsourcing: The Power of People and Technology. Automation & Outsourcing: The Power of People and Technology. One of 2023’s biggest continuing business trends is automation, with the latest and greatest technology (AI, RPA, and more) assisting with process efficiency and increased productivity.

Automation 98

Automation Outsourcing Robotics Process Automation Out-Tasking 98

Offshore India Data Entry

OCTOBER 29, 2023

The data processing and business process outsourcing (BPO) landscapes have been fundamentally altered in recent years by emerging technologies like artificial intelligence and automation. This article will explore the key areas where AI and automation are providing immense value in data processing and business process outsourcing.

BPO 64

BPO Automation Data Entry Business Process Outsourcing 64

Perficient Digital Transformation

FEBRUARY 27, 2023

These days, as the US prepares to embrace real-time payments in 2023, the intersection of real-time payments and automation has become a key point of discussion. This change will force impacted stakeholders to reconsider their services, products, and operational procedures, thus generating new opportunities for automation.

Banking 64

Banking Automation Retail Risk Management 64

Perficient Digital Transformation

MARCH 30, 2023

Recently, I attended the 2023 Bank Automation Summit , where one of the significant topics of discussion was how banks navigate their transition to the cloud. Given their unique vulnerabilities, what do financial services institutions need to consider when migrating to the cloud?

Banking 115

Banking Automation Regulations Sourcing 115

Everest Group

NOVEMBER 9, 2023

Register Vignesh Kannan Vice President, Everest Group Chuy Michel Head of Intelligent Automation, QX Global Group Esteban Carril Managing Director, Latin America Key discussion points: The importance of building a resilient finance operating model.

Finance 59

Finance Automation Analytics Sourcing 59

SEBPO

DECEMBER 21, 2023

BLOG Four Hot Tips for Automation in 2024 December 21, 2023 As we wrap up an exciting year, the SEBPO Team is taking a moment to reflect on the valuable insights gained from participating in an impressive array of conferences, summits, and industry events in 2023. These big topics are forecasted to monopolize the 2024 automation conversion.”

Automation 52

Automation Out-Tasking Sales Regulations 52

Perficient Digital Transformation

MARCH 1, 2024

In a dynamic digital landscape, choosing the right provider among the Adobe services landscape is paramount for businesses seeking to maximize their Adobe investments. Forrester published The Adobe Services Landscape, Q1 2024 report to help B2C marketing executives investigate potential partners. So where do marketing leaders start?

Right-Sizing 115

Right-Sizing Service Manufacturing Healthcare 115

Zinnov

JANUARY 31, 2023

In essence, considering the immense records and public assets maintained by various government agencies, digitization, specifically Intelligent Automation within Robotic Process Automation (RPA) has become the core enabler for advanced accuracy and transparency in the public sector service delivery and performance.

Government 98

Government Automation Robotics Process Automation Administrative 98