Everest Group

MARCH 21, 2023

LIVE WEBINAR Structuring an Outsourcing Deal in This Era of Uncertainty in Europe March 21, 2023 | 9 a.m. In this webinar, our analysts will discuss changes in enterprise expectations and the defining characteristics of an outsourcing deal in 2023 in Europe. CDT | 10 a.m. EDT | 2 p.m. GMT | 7:30 p.m.

Outsourcing 52

Outsourcing Offshoring BPO Sales 52

Everest Group

APRIL 21, 2022

What the practical applications and options are to automate semi-structured and unstructured data, increase auto-adjudication rates, and support claims adjudicators in the decision process. Shared services and sourcing executives. Register for the webinar. Register for the webinar. Strategy and innovation executives.

Shared Services 52

Shared Services Information Technology Collaborations Sourcing 52

Everest Group

MARCH 22, 2022

LIVE WEBINAR. CIOs CTOs CDOs IT and BPO leaders Sourcing leaders Strategy leaders GBS leaders. How are European Organisations Riding the Global Services Headwinds? March 22, 2022 |. 9 am CDT | 10 am EDT | 2 pm GMT | 7:30 pm IST. Parul Jain. Practice Director. David Rickard. Vice President. Ricky Sundrani. Vice President.

Service 52

Service Impact Sourcing BPO Sourcing 52

Neo Group

JUNE 2, 2020

Opportunity to learn how resilient Sourcing Leaders will plan for recovery in a crisis that is unprecedented and far from over. NEW YORK, NY, June 2, 2020 – Neo Group , the leader in global Sourcing Advisory, and IAOP , the global sourcing association, announced the results of the Global Sourcing Impact and Response to COVID-19 Survey.

Global Sourcing Advisory 40

Global Sourcing Advisory Sourcing Advisory Service 40

Perficient Digital Transformation

FEBRUARY 15, 2022

CRM delivers more than marketing automation. It can also include a 360-degree view of your stakeholders and business health, automated processes, actionable insights and much more to create a better end-to-end experience. This platform enables you to use CRM as a decision engine and a source of intelligent automation.

Healthcare 69

Healthcare Automation Call Center Regulations 69

Everest Group

APRIL 26, 2024

These factors will influence platform and tool selection decisions as illustrated below: Customer engagement technology platform sourcing factors Enterprises looking to make sourcing decisions for next-gen customer engagement platforms and tools have moved beyond considering pricing as the sole or major driving factor.

Pharmaceuticals 64

Pharmaceuticals Analytics Sourcing Healthcare 64

Everest Group

JANUARY 5, 2023

Everest Group delivered the key findings from this research in a December 13 webinar, “Rise Above Economic Uncertainty and Succeed.” The webinar deck and recording are available for complimentary download. Register here to watch the webinar on demand and receive a complimentary copy of the deck. About Everest Group.

Outsourcing 52

Outsourcing Management Nearshoring Research 52

Simplr

JUNE 14, 2023

Simplr’s second webinar in the ChatGPT Webinar Series took place on June 7, 2023 and featured Simplr’s own Head of Product Marketing, Sarah Picchi; Meg Kuppa, Simplr’s Product Leader focused on chatbots; and Rob Levin, Senior Partner at McKinsey & Company focused on Digital and AI transformation.

Retail 52

Retail Company Focus Sourcing Order Management 52

Everest Group

DECEMBER 8, 2023

Webinar: Key Issues 2024: Creating Accelerated Value in a Dynamic World Everest Group will present the findings of its 2024 Key Issues Study in a December 12 webinar. Register for the webinar here. Overall, our research indicates that 2024 will be a ‘nose to the grindstone’ year of improving operational efficiency.”

Analytics 52

Analytics Cybersecurity Offshoring Research 52

IBM Services

APRIL 2, 2024

However, IBM Event Automation’s advanced capabilities leverage the power of Apache Kafka and help enterprises bring their event-driven architectures to another level through event processing and event endpoint management capabilities. Interested in learning more?

Streamline Operations 62

Streamline Operations Automation Flexibility Administrative 62

IBM Services

DECEMBER 6, 2023

It can feel like a race against time to hire people with the right skills for today’s jobs, and ensure that they, as well as existing employees are developing the critical future skills needed as generative AI and automation is applied to more and more areas of work. This will impact employees at all levels.

Right-Sizing 100

Right-Sizing Automation Jobbing Flexibility 100

Perficient Digital Transformation

FEBRUARY 14, 2022

Here are three hard-hitting sets of discovery questions to ask of your organization in order to hit the ground running with a new Marketo implementation: Is your organization currently using another marketing automation platform? Seek out ways to document what previous marketing automations have accomplished without losing key deliverables.

Automation 116

Automation Marketing Accounting Analytics 116

Everest Group

SEPTEMBER 8, 2022

Buyer demographics in APAC are skewed toward small and midsize enterprises, which require a combination of digital tools, such as advanced analytics, intelligent automation, conversational AI, omnichannel, and agent-assist tools, to serve the surging demand for personalization across industries. Our Thinking. Learn More. Learn More.

Management 59

Management Service Analytics Research 59

IBM Services

OCTOBER 16, 2023

APIs serve as essential connectors between the growing number of data sources and applications in companies of all sizes and in all industries. API Connect applies AI and automation to API testing to improve developer productivity and deliver high quality APIs consistently. It’s available as SaaS on AWS.

Management 73

Management Advisory Right-Sizing Research 73

Everest Group

SEPTEMBER 13, 2022

To provide an unparalleled personalized experience, organizations are pushing for digital customer experience management through a combination of digital tools, such as advanced analytics, intelligent automation, conversational AI, and omnichannel and agent-assist tools. Our Thinking. Learn More. Learn More.

Management 64

Management Service Research Analytics 64

Perficient Digital Transformation

JANUARY 21, 2022

In our recent webinar, “Improve Medical Product Information Sharing With Virtual Agents,” Prabha Ranganathan , Kari Blaho-Owens , and Nico Frantzen discussed the ways that implementing virtual agents in life sciences companies’ call center operations can help to promote pharmacovigilance and more effectively service customers.

Call Center 69

Call Center Sourcing Out-Tasking Automation 69

Everest Group

JUNE 13, 2023

Enterprises are exploring the decoupling of hardware and software in the form of network function virtualization, automation of network operations, adoption of open-source components (hardware and software), and monetization opportunities.

Engineering 52

Engineering Service Operational Costs Sourcing 52

IBM Services

OCTOBER 13, 2023

Specifically, organizations that can implement more continuously aware, dynamic, and automated inventory management systems create a significant competitive advantage to increase market share. Help your business build automated workflows that adapt and respond to changing market dynamics in real-time.

Marketing 72

Marketing Supply Chain Management E-Commerce Automation 72

Chazey Partners

MAY 4, 2020

Chazey Partners, a global management consulting firm specializing in Shared Services , Business Transformation and Robotic Process Automation (RPA), revealed key strategies and approaches to the next-generation shared services in higher education in a recent Higher Education Shared Services Digital Summit organized by SSON.

Shared Services 52

Shared Services Robotics Process Automation Global Management Consulting Service 52

Everest Group

SEPTEMBER 14, 2022

Top Procurement Outsourcing Services Procurement Outsourcing (PO) engagements shifting to improving outcomes and covering more judgment-intensive and strategic processes across the Source-to-Pay (S2P) value chain. Managing Risk in Services Sourcing. Market Insights™ Anticipated Shoring Mix Changes Through Mid-Year 2022.

Outsourcing 52

Outsourcing Service Sourcing Risk Management 52

Everest Group

MAY 16, 2022

The demand for digital services such as automation, blockchain, cybersecurity and Internet of Things (IoT) experienced an increase in offshore GBS centers, driven by cloud-based contracts as businesses continue to migrate toward cloud infrastructure. “Rest of Europe” (excludes U.K.) Download a complimentary abstract of the report here.

Offshoring 40

Offshoring Sourcing Outsourcing Global Business Services 40

Amzur

JANUARY 10, 2024

With the proliferation of data and technological maturity across industries, AI implementation has become a lynchpin in bringing new levels of automation, consistency, scalability, and reduced costs. Here, your biggest challenges are tedious task automation and improving your employee’s productivity.

Data Entry 103

Data Entry Right-Sizing Robotics Process Automation Automation 103

31 West

FEBRUARY 10, 2023

Using other modules, you can escalate incidents, automate, perform risk assessments, and make improvements with knowledge management. It offers customization, automation, and integration capabilities. You can browse free training, learning paths, certification courses, webinars, group events, and public classes here.

Sales 130

Sales Customer Support Customer Service Service 130

Everest Group

JANUARY 3, 2022

Automation and/or innovation CoE: Today’s strategic CEOs are looking to quickly advance their organizations’ automation and innovation maturity. This CoE is dedicated to cultivating these initiatives within the enterprise and deploying and scaling technologies like robotic process automation (RPA) and intelligent automation (IA).

Robotics Process Automation 52

Robotics Process Automation Automation Global Business Services Finance 52

Everest Group

SEPTEMBER 13, 2022

To provide an unparalleled personalized experience, organizations are pushing for digital customer experience management through a combination of digital tools, such as advanced analytics, intelligent automation, conversational AI, and omnichannel and agent-assist tools. Our Thinking. Learn More. Learn More.

Management 52

Management Service Research Analytics 52

SIG Speaks

JULY 30, 2021

As demand continues to rock supply chains, we prepare for the future of procurement and risk mitigation with a host of exciting resources, industry research and webinars to elevate you in your role. Power Hour Webinars. Demystifying eAuctions – How to Source Smarter, Faster and Better. register now. . The problem?

Co-Sourcing 40

Co-Sourcing Risk Management Risk Management Sourcing 40

SirionLabs

JANUARY 29, 2021

Webinar] Manage Contract and Revenue Risk with Next-gen Contract Management. Watch this webinar to discover how leading organizations are creating a competitive advantage for themselves by leveraging next-gen CLM technologies to manage contract & revenue risk, plug revenue leakage and enable stronger customer relationships.

Outsourcing 64

Outsourcing Sourcing Automation Marketing 64

SIG Speaks

SEPTEMBER 1, 2021

with a host of exciting resources, industry research and webinars to elevate you in your role. On September 15, Nitin Khorana, Vice President from Icertis, will explore maximizing supply chain potential with contract intelligence, followed by topic-based discussions on digitalization within procurement and sourcing. register now. .

Co-Sourcing 40

Co-Sourcing Risk Management Risk Management Sourcing 40

Everest Group

AUGUST 25, 2023

Integrating Generative Artificial Intelligence (GAI) into Source-to-Pay (S2P) processes can reshape procurement operations. To learn about use cases and the potential of GAI technology, watch our webinar: Welcoming the AI Summer: How Generative AI is Transforming Experiences.

Analytics 52

Analytics Sourcing Out-Tasking Efficiency 52

31 West

NOVEMBER 23, 2023

Embedding External Content in OneNote: OneNote allows the embedding of content from various sources, such as YouTube videos, interactive quizzes from platforms like Quizlet, or resources from educational websites. It can automate tasks like data entry, notification alerts, or grading processes, saving time and increasing efficiency.

Collaborations 130

Collaborations Co-Sourcing Administrative Automation 130

31 West

FEBRUARY 7, 2023

Jira and ServiceNow are two solutions using which you can centralize service operations, automate processes and deliver a positive customer experience. The product offers capabilities like custom applications, intelligent automation using AI, and actionable insights. This is especially true for users with non-technical backgrounds.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

Everest Group

JANUARY 26, 2022

Asia-Pacific and Africa offer best source of talent for enterprises taking a long-term view; Everest Group advises companies to invest now for highest future payoff. Everest Group’s Top-Line Recommendations: Immediately: Pay your employees more, improve employee experience, reduce talent demand via automation and technology.

Research 52

Research Nearshoring Engineering Sourcing 52

SIG Speaks

OCTOBER 1, 2021

Power Hour Webinars. Procurement leaders can come out of the pandemic stronger by leveraging next-gen tools such as analytics, artificial intelligence, and automation. Connecting the Dots Between ESG Objectives and Source-to-Pay Processes. Digital Disruption in Sourcing and Procurement. register now. . learn more. . .

Co-Sourcing 40

Co-Sourcing Facilities Management Sourcing Analytics 40

Everest Group

FEBRUARY 24, 2023

Read on to learn recommendations from our findings evaluating sourcing proposals over the past two years. During the entire term, it charged the client for specialized automation resources as well as proprietary automation platforms.

BPO 52

BPO Services Contracting Outsourcing Manufacturing 52

SIG Speaks

JUNE 6, 2022

Power Hour Webinars. ESG Regulation and its Impact on Sourcing. Drive Efficiency & Manage Risk with Centralized Vendor Onboarding & Source-To-Pay Collaboration. The GEP Spend Category Outlook 2022 examines the megatrends that will shape sourcing and supply chain strategies this year. register now. . .

Finance 40

Finance Sourcing Collaborations Automation 40

SIG Speaks

JANUARY 1, 2023

Power Hour Webinars. Sourcing in 2023: The Year of Autonomous Sourcing. Join Dylan Alperin, Head of Professional Services, Keelvar and Magnus Bergfors, Director of Product Marketing, Keelvar as they discuss the rise of the automation revolution and CPO insights and 2023 priorities Keelvar’s 2023 Voices of Sourcing Survey.

Sourcing 40

Sourcing Automation Flexibility Sales 40

SirionLabs

JANUARY 29, 2021

Webinar] Manage Contract and Revenue Risk with Next-gen Contract Management. Watch this webinar to discover how leading organizations are creating a competitive advantage for themselves by leveraging next-gen CLM technologies to manage contract & revenue risk, plug revenue leakage and enable stronger customer relationships.

Outsourcing 52

Outsourcing Sourcing Automation Marketing 52