Remove terms-use
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Healthcare’s Digital Back Door: One Term, Two Meanings and How (or Whether) to Use It

Perficient Digital Transformation

The term “digital back door” is harder to define than its forward-facing counterpart. And misunderstandings around this term could lead to far-reaching consequences for your HCO. People are used to the way they receive services and goods in the digital age. But we do recommend changing the terminology you use.

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Does Your Global Business Services Function Add Value?

The Global Small Business Blog

They run GBS like a business in terms of performance, cost, and service levels, and they attract more attention from the C-suite. They lead digitization initiatives, scale their best practices internally using consistent structures and processes globally, and provide new value-added services adjacent to their core delivery.

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10 Ways To Improve Customer Service In Higher Education

31 West

They need to improve response time and use a multiple-channel support approach. Improving your team can also be done in terms of providing the right work tools. Avoid using legacy tools but invest in the latest technologies. Use Automation The initial cost of investing in customer service technology could be high.

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Observability – Is it IT Voyeurism?

Forrester Digital Transformation

As I worked to develop guidance around AIOps, I soon found that other commonly used terms were equally confusing to people in our industry. How is it that an industry with so many highly educated professionals can have so many problems with words? The latest IT linguistics conundrum is “observability.”

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Captain Fresh: Fueling Global Ambitions

The Global Small Business Blog

In terms of demand, Europe, the US, and India each contribute roughly equal shares, with additional demand originating from South East Asia. Captain Fresh will use the fresh capital to fuel its global ambitions, with expansion plans in Europe and the US.

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For the planet and people: IBM’s focus on AI ethics in sustainability

IBM Services

That means making more sustainable choices about how models are built, trained, and used, where processing occurs, what infrastructure is used, and how open and collaborative we are along the way.” An article from Columbia University states that LLM queries use up to five times more power than a traditional search engine.

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Maintaining Your Adobe Launch Implementation

Perficient Digital Transformation

Here are 3 best practices to help you more easily maintain your Adobe Launch Implementation: Evaluate the Use of Custom Code vs. Extensions When it comes to using Custom Code in Adobe Launch, it can be useful in many ways. Repurpose or remove data elements that aren’t being used. Try consolidating or repurposing them.

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