Raya Contact Center

MAY 23, 2024

We are pleased to share this guest blog post written by Aishwarya Barjatya , Practice Director, and Rishav Kumar , Senior Analyst at Everest Group , a global research firm. Read on to explore how AI is revolutionizing customer experience (CX) in today’s fast-paced digital landscape. That’s the promise of AI-driven CX.

Streamline Operations 64

Streamline Operations Insurance Out-Tasking Engineering 64

Mattsen Kumar

MAY 7, 2024

The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions. Third-party vendors and service providers can manage client requests, policies, and brand voices for quality customer satisfaction. According to Statista Survey 2021 Reports, 16.7

Robotics Process Automation 52

Robotics Process Automation Contact Center Outsourcing Outsourcing Customer Service 52

Mattsen Kumar

OCTOBER 12, 2023

The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions. Third-party vendors and service providers can manage client requests, policies, and brand voices for quality customer satisfaction. According to Statista Survey 2021 Reports, 16.7

Customer Service 84

Customer Service Outsourcing Robotics Process Automation Service 84

SEBPO

MAY 24, 2023

BLOG Four Questions to Ask When Vetting a New Outsourcing Partner Total 3 3 0 0 May 24, 2023 Working with the right outsourcing partner can help you streamline operations, optimize costs, and tap into specialized expertise. Finding the right partner, however, can be a daunting task. Who is managing daily governance?

Outsourcing 52

Outsourcing Out-Tasking Streamline Operations Global Outsourcing 52

NoonDalton

FEBRUARY 5, 2024

Outsourcing involves contracting specific business processes or tasks to external service providers, often located in different countries, to streamline operations and reduce costs. This can include services such as customer support, IT services, or back-office functions.

Nearshoring 52

Nearshoring Labor Costs Offshoring External Service Provider 52

Frevvo

NOVEMBER 1, 2021

Assign a task to two people without any guidelines and you can expect completely different results. But having employees perform tasks their own way on more critical activities can affect project outcomes and lead to inconsistent customer experiences. Imagine you assign similar tasks to a group of new hires.

Data Entry 52

Data Entry Out-Tasking Automation Engineering 52

IBM Business Partners

JUNE 8, 2023

Successful businesses are embracing the power of AI to help streamline operations, generate insights, boost productivity and drive more value for clients. In fact, 80% of enterprise AI projects never make it out of the lab.

Reduced Costs 70

Reduced Costs Software Cybersecurity Engineering 70