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Mattsen Kumar - Untitled Article

Mattsen Kumar

The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions. Third-party vendors and service providers can manage client requests, policies, and brand voices for quality customer satisfaction.

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Transformation Imperatives for Wholesalers and MGAs in Insurance: Exploring Opportunities to Unlock the Next Growth Phase | Blog

Everest Group

With five key transformation levers described in this blog, MGAs can overcome challenges and unlock a wave of unprecedented sustainable growth. MGAs also are qualified to underwrite and bind coverage as well as perform customer support services, including policy issuance and claims management.

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RPA and AI In Action: Business Automation Redefined

Amzur

In today’s hyper-competitive landscape, streamlining operations and maximizing efficiency are paramount for CIOs. Both RPA and AI technologies benefit businesses, including reduced operational costs and improved accuracy, and they can free up human employees to focus on more strategic tasks. Isn’t it?

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Turning Good into Great: 10 Reasons to Outsource Customer Service

Mattsen Kumar

The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions. Third-party vendors and service providers can manage client requests, policies, and brand voices for quality customer satisfaction.

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Why Do Companies Choose Outsourced Customer Service?

Intugo

Nowadays, customer expectations are rising while market dynamics are changing. Nonetheless, in this blog, we’ll uncover the practical reasons behind the decision to outsource customer service and highlight the unique advantages of Intugo’s business model for securing business growth.

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Unleashing Synergy: Why Salesforce Data Cloud is the Perfect Companion to Your Existing CDP

Perficient Digital Transformation

Companies around the globe are increasingly turning to Customer Data Platforms (CDPs) to consolidate and manage their customer information effectively. In this blog post, we’ll explore the compelling reasons why incorporating Data Cloud alongside an existing CDP can be a game-changer for businesses.

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Conversational AI use cases for enterprises

IBM Services

While organizations can integrate conversational AI into numerous systems, such as customer support bots or virtual agents for companies, virtual assistants are typically used to offer tailored assistance and information to individual users. What makes a good AI conversationalist?