Everest Group

MARCH 28, 2023

Live Webinar Global Services: Lessons from 2022 and Key Trends Shaping 2023 March 28, 2023 | 9 a.m. IST  The global services industry found its stride coming out of the pandemic, quickly adapting to clients’ evolving needs and clocking double-digit growth rates in 2021 and 2022. CDT | 10 a.m. EDT | 3 p.m.

Service 52

Service Retail Sourcing Marketing 52

Simplr

AUGUST 1, 2022

We’ve got you covered with the latest chatbot statistics for 2022. Companies using chatbots are learning that, when used correctly, chatbots can deliver delightful customer service by answering consumers’ queries at lightning-fast speeds. Looking to take your chatbot to the next level? Chatbots are here to stay.

Sourcing 105

Sourcing Sales Customer Service Retail 105

Everest Group

SEPTEMBER 14, 2022

Top Procurement Outsourcing Services Procurement Outsourcing (PO) engagements shifting to improving outcomes and covering more judgment-intensive and strategic processes across the Source-to-Pay (S2P) value chain. Market Insights™ Trust & Safety Services Category Overview. Managing Risk in Services Sourcing.

Outsourcing 52

Outsourcing Service Sourcing Risk Management 52

Everest Group

NOVEMBER 23, 2023

Live webinar Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC November 23, 2023 | 11 a.m. What are the top forward-looking strategies in APAC for outsourced services buyers for 2024? IST | 1:30 p.m. SGT | 2:30 p.m. JST | 4 p.m. What questions will the webinar answer for the participants?

Sourcing 64

Sourcing Outsourcing Strategic Sourcing BPO 64

Everest Group

FEBRUARY 15, 2024

Live Webinar Key Issues in EMEA: Addressing 2024’s Challenges and Emerging Sourcing Trends February 15, 2024 | 10 AM GMT | 11 AM CET | 12 PM EET | 3:30 PM IST In an era characterized by continual change, evolving market dynamics, and an unwavering demand for progress, enterprises must embrace innovation while effectively managing change.

Sourcing 52

Sourcing Marketing Service Management 52

Hyland

JULY 19, 2022

5 big ideas driving CommunityLIVE 2022. You’ve tackled storing and managing your content – now learn about all the ways you can unlock its value by harnessing the power of content services capabilities. Learn about opportunities to benefit from Hyland managed services . John Sakers, Imaging Solutions and Services, Inc.$.

Cybersecurity 145

Cybersecurity Automation Flexibility Collaborations 145

Everest Group

DECEMBER 30, 2022

Top Connected Medical Device Services With the increasing adoption of remote monitoring technologies, wearables, and smart implants following the pandemic, the medical devices industry is shifting toward building a connected care ecosystem that seamlessly integrates people, technology, and data across the care continuum. Our Thinking.

Service 52

Service Healthcare Engineering Marketing 52

Everest Group

OCTOBER 19, 2022

Top IT Security Services in Europe Organizations are leveraging IT security services to improve their security postures and prepare for challenges such as ransomware attacks and business disruptions. All these factors combined have surged IT security services demand across Europe. Our Thinking. Learn More. Learn More.

Cybersecurity 52

Cybersecurity Service Regulations Manufacturing 52

Everest Group

AUGUST 26, 2022

Top Connected Medical Device Services. DOWNLOAD THE FULL REPORT Connected Medical Device Services PEAK Matrix® Assessment 2022. Connected Medical Device Services PEAK Matrix® Assessment 2022: What is the Scope? This report examines: Connected medical device services market trends. Industry: life sciences.

Service 52

Service Healthcare Government Marketing 52

Everest Group

MARCH 29, 2022

Is Your IT Sourcing Program Up to Speed? March 29, 2022 |. It’s well-known that IT sourcing has become all about spending wisely and thoroughly evaluating internal budgets; yet, digitalization, cloud migration, a talent-constrained environment, and shifting software licensing terms are only driving increased spend.

Sourcing 98

Sourcing Software Management Service 98

Everest Group

MAY 20, 2022

Top Healthcare Payer Digital Services. They are leveraging digital healthcare services for value-based care and population health management, as well as to comply with changing regulations. These efforts are, in turn, driving the need for research and market intelligence on demand and supply trends in healthcare payer digital services.

Healthcare 52

Healthcare Service Right-Sizing Regulations 52

Everest Group

SEPTEMBER 14, 2022

Top IT Security Services in North America Organizations are leveraging IT security services to improve their security postures and prepare for challenges such as ransomware attacks and business disruptions. All these factors combined have surged IT security services demand across North America. Our Thinking. Learn More.

Cybersecurity 52

Cybersecurity Service Insurance Risk Management 52

Everest Group

NOVEMBER 22, 2022

GSA Strategic Sourcing Symposium: Future of CX. November 22, 2022. Everest Group Vice President, David Rickard , will lead a session at the Global Sourcing Association Symposium, exploring how inflation, technology, and cloud are having a major impact on negotiating and delivering customer service arrangements.

Strategic Sourcing 52

Strategic Sourcing Sourcing Customer Service Service 52

Everest Group

JULY 18, 2022

PROCURECON IT SOURCING. July, 18 - 19 2022 |. Everest Group is a proud sponsor of the ProcureCon IT Sourcing event taking place from July 18 – 19 at the The Westin Copley Place in Boston, MA. IN-PERSON EVENT. The Westin Copley Place, Boston, MA. Jimit Arora. Achint Arora. Vice President. REGISTER FOR THE EVENT.

Sourcing 52

Sourcing Co-Sourcing Service 52

Everest Group

MAY 20, 2022

Top Healthcare Payer Digital Services. They are leveraging digital healthcare services for value-based care and population health management, as well as to comply with changing regulations. These efforts are, in turn, driving the need for research and market intelligence on demand and supply trends in healthcare payer digital services.

Healthcare 52

Healthcare Service Right-Sizing Regulations 52

Everest Group

MAY 1, 2022

Consero Procurement & Strategic Sourcing Forum. May 1 - 3, 2022 |. Everest Group is a proud partner of Consero’s Procurement & Strategic Sourcing Forum taking place from May 1 – 3 at the Wigwam Resort in Litchfield Park, AZ. In-Person Event. Litchfield Park, AZ. Jimit Arora. Amy Fong.

Strategic Sourcing 52

Strategic Sourcing Sourcing Outsourcing Marketing 52

Everest Group

OCTOBER 17, 2022

2022 Global Executive Summit. October 17 - 19, 2022 |. Everest Group is a proud silver sponsor of SIG’s 2022 Global Executive Summit, taking place from October 17 – 19, 2022 at the Omni Rancho Las Palmas Resort & Spa, in Rancho Mirage, CA. What price trends can we expect in outsourced services? In-person EVENT.

Sourcing 52

Sourcing BPO Outsourcing Analytics 52

Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 64

Management Service Research Analytics 64

Everest Group

AUGUST 24, 2022

Top Financial Crime and Compliance (FCC) Operations Service Providers Financial Crime and Compliance (FCC) operations continue to grow within the Banking and Financial Services (BFS) industry. Service providers now have the opportunity to go beyond managing operations and transforming engagements into strategic partnerships.

Banking 52

Banking Insurance Service Advisory 52

Everest Group

SEPTEMBER 8, 2022

Top Customer Experience Management (CXM) Service Providers in APAC The APAC Customer Experience Management (CXM) market remained strongly resilient after the pandemic in 2021. These enterprises are increasingly turning to service providers and leveraging their domain and technical expertise to scale and digitalize their operations.

Management 59

Management Service Analytics Research 59

Everest Group

JANUARY 16, 2024

Retail IT Services Despite unfavorable macroeconomic conditions, retail enterprises are strategically investing in IT modernization initiatives throughout their value chains. Each provider profile provides a comprehensive picture of its service focus, key IP/solutions, domain investments, and case studies.

Retail 69

Retail E-Commerce Service Sourcing 69

Everest Group

JUNE 8, 2022

IT Procurement & Sourcing Summit Nordic. June 8 - 10, 2022 |. Everest Group is a proud sponsor of the IT Procurement & Sourcing Summit Nordic, which takes place from 8 – 10 June at the Radisson Blu Scandinavia Hotel, Copenhagen. IN-PERSON EVENT. Radisson Blu Scandinavia Hotel, Copenhagen.

Sourcing 52

Sourcing Management Service 52

Everest Group

DECEMBER 30, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 52

Management Service Research Outsourcing 52

Everest Group

DECEMBER 30, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 52

Management Service Research Outsourcing 52

Everest Group

DECEMBER 8, 2022

Driving Larger-scale Adoption of Impact Sourcing from the Inside Out. December 8, 2022 |. Impact sourcing allows businesses to find highly engaged and stable talent sources that deliver quality work with low attrition rates while simultaneously meeting their sustainability requirements and goals. VIRTUAL ROUNDTABLE.

Impact Sourcing 52

Impact Sourcing Sourcing Research Outsourcing 52

Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 52

Management Service Research Analytics 52

SIG Speaks

MAY 16, 2023

SIG University Certified Sourcing Professional (CSP) program graduate Noah Wilson discusses how crowdsourcing could be the innovation that businesses need to succeed in a rapidly changing environnment. I graduated with honors from the University of Kentucky’s Gatton School of Business in 2022 and received a degree in management and finance.

Sourcing 40

Sourcing Strategic Sourcing Engineering Regulations 40

Everest Group

AUGUST 3, 2022

Top US Contingent Staffing Services While the US contingent staffing industry sustained its growth momentum through 2019, the COVID-19 pandemic disrupted the industry in 2020, and the use of contingent staffing plummeted across the country. LEARN MORE ABOUT Contingent Staffing Services . Our Thinking. Learn More. Learn More.

Service 52

Service Insurance Engineering Banking 52

Perficient Digital Transformation

OCTOBER 31, 2022

Red Hat AnsibleFest 2022 took place October 18-19 showcasing new updates to Red Hat’s automation software. The Ansible Automation Platform is an open-source IT automation tool that automates provisioning, configuration management, application deployment, orchestration, and many other manual IT processes.

Automation 64

Automation Collaborations Software Sourcing 64

Everest Group

AUGUST 31, 2022

Top Customer Experience Management (CXM) Service Providers in the Americas The Customer Experience Management (CXM) market in the Americas has shown significant resilience throughout the post-pandemic phase in 2021, as enterprises across the board continued their investments in this space to retain existing customers and attract new ones.

Management 52

Management Service Marketing Analytics 52

Amzur

DECEMBER 9, 2021

In 2022, modern cloud computing trends are likely to change the digital landscape of enterprises and help them foster customer relations. According to Gartner , global spending on cloud services is expected to reach over $482 billion in 2022, up from $313 billion in 2020. Cloud computing evolves with new technologies.

Flexibility 95

Flexibility Sourcing Efficiency Manufacturing 95

Everest Group

OCTOBER 20, 2021

2022 Outlook Webinar: It’s Not a Talent War, It’s a New Reality. As we look toward 2022, we don’t see an end to disruptions and shortages, specifically in talent, brought on by an accumulation of social and cultural changes and exacerbated by the pandemic. live webinar. December 14, 2021 |. Jimit Arora. Parul Jain. Practice Director.

Outsourcing 95

Outsourcing Sourcing Research Jobbing 95

Everest Group

OCTOBER 12, 2022

Top Digital Platform and Augmentation Suite (DPAS) Services in Insurance BPS As insurance BPS industry shifts from arbitrage-first to digital model, insurers increasingly seek to understand digital capabilities of service providers. Market Insights™ Key North American BFS and Insurance IT Specialist Services Providers.

Insurance 52

Insurance Service Human Resources Finance 52

Raya Contact Center

MARCH 13, 2022

Its annual Global Outsourcing 100 list is one of the most prominent acknowledgments that recognizes the world’s best outsourcing service providers and advisors. As well as led several CSR initiatives such as environmental, community development, and social impact sourcing in underserved Hurghada to name a few. About RAYA CX.

Outsourcing 98

Outsourcing Supply Chain Management Global Outsourcing Selective Outsourcing 98

SIG Speaks

JUNE 20, 2023

SIG University Certified Sourcing Professional (CSP) program graduate Thomas Cooper describes how with the increasing pressures on supply chains and sourcing organizations lately, efficiency and effectiveness cannot be understated in an organization. For instance, if you take apart a car, you lose the ability to drive.

Sourcing 40

Sourcing Strategic Sourcing Impact Sourcing Engineering 40

Everest Group

SEPTEMBER 14, 2022

New Sourcing Models for an Agile World | Learnings from DNB. View the event on LinkedIn, which was delivered live on Wednesday, September 14, 2022. Sourcing teams strive to be more agile in how they support their business to meet rapidly changing needs. What changes did they make to be more agile in the sourcing market?

Sourcing 52

Sourcing Collaborations Efficiency Marketing 52

Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. So, what should GBS organizations focus on now to establish and meet expectations for 2022 and beyond? Top Priorities for GBS Leaders in 2022.

Global Business Services 52

Global Business Services Service Impact Sourcing Sourcing 52