Everest Group

DECEMBER 12, 2023

We will discuss the major concerns, expectations, and trends for 2024 and provide recommendations on how to drive accelerated value from global services – helping position organizations to plan and align goals and succeed in 2024. What are the key challenges and priorities and the outlook for global services in 2024? Who should attend?

Shared Services 59

Shared Services Outsourcing Sourcing Marketing 59

Everest Group

DECEMBER 13, 2022

December 13, 2022 |. All the data is based on input from global leaders across enterprises, Global Business Services (GBS), and service providers. CIOs, CDOs, CTOs, CFOs, CPOs Service providers GBS / Shared services center heads Global services leaders Locations heads. LIVE WEBINAR. Hrishi Agarwalla.

Sourcing 98

Sourcing Global Business Services Shared Services Marketing 98

Premier BPO

OCTOBER 21, 2022

SOCAP International, a global customer care organization, recently hosted their Indy Fall Symposium 2022. You may also like: Differential Cost of Co-sourcing versus Internal Hiring Estimate Your Savings when Co-Sourcing with Premier BPO. Some best practices include: Consolidated/Shared Service Models/Organizational Structure.

Co-Sourcing 52

Co-Sourcing BPO Call Center Sourcing 52

SIG Speaks

MAY 2, 2022

As the first half of 2022 comes to a close, procurement faces the reality of inflation and what that means for their supply chains. On May 18, Canda Rozier CIAP, Sourcing Executive & former CPO, will share her digitization journey as a CPO. GEP Spend Category Outlook Report 2022. learn more. . learn more. .

Sourcing 40

Sourcing Finance Shared Services Automation 40

Everest Group

MARCH 10, 2022

How to Manage the Ukraine-Russia Impact on Service Delivery. March 10, 2022 |. The service delivery ecosystem has been disrupted in nearly every region of Ukraine and its bordering countries such as Poland, Romania, and the Baltic States in the Central and Eastern Europe (CEE) region. Sourcing Change. LinkedIn Live.

Co-Sourcing 52

Co-Sourcing Management Service Shared Services 52

SIG Speaks

MARCH 1, 2022

2022 is already shaping up to further depend on procurement's expertise in transforming sustainable supply chains. Prepare yourself and your team for the future of business at the SIG Procurement Technology Summit April 4-6, 2022! Future of Sourcing Awards. That's the sound of the SIG Future of Sourcing Awards making a return!

Sourcing 40

Sourcing Shared Services Automation Outsourcing 40

SIG Speaks

FEBRUARY 1, 2022

2022 is off to a fast start and the future of procurement is squarely in view. She will be joined by Daryl Hammett, Global Head of Lead Management and Operations Amazon Web Services (AWS), who will lead an exciting deep-dive discussion. Top of Mind CPO Issues for 2022. February Microlearning by SIG University. learn more. .

Sourcing 40

Sourcing Advisory Automation Shared Services 40

SIG Speaks

FEBRUARY 1, 2022

She will be joined by Daryl Hammett, Global Head of Lead Management and Operations Amazon Web Services (AWS), who will lead an exciting deep-dive discussion. Join your sourcing, procurement, and risk management colleagues in this two-hour interactive virtual environment to be challenged with topics related to our industries!

Sourcing 40

Sourcing Advisory Automation Shared Services 40

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Read on to learn more about the benefits GBS offers. To achieve these goals, CEOs are turning to GBS organizations for support.

Streamline Operations 52

Streamline Operations Shared Services Global Business Services Offshoring 52

Everest Group

MARCH 8, 2022

March 8, 2022 |. We’ll shed light on how impact sourcing is helping enterprises and service providers mitigate challenges such as high attrition and talent costs and shortages, while supporting the welfare of communities. Our experts will explore: What is impact sourcing? What does the impact sourcing landscape look like?

Impact Sourcing 52

Impact Sourcing Sourcing Government Global Business Services 52

Everest Group

NOVEMBER 16, 2022

November 16, 2022 |. Moving to a GBS Platform: The Need for Continuous Change Management Change management is a work in progress for most Global Business Services (GBS) organizations. Global Chief Business Services Officer. SVP Shared Services. Principal, Sourcing Change. LinkedIn LIVE. Rohitashwa Aggarwal.

Global Business Services 52

Global Business Services Shared Services Sourcing Research 52

Everest Group

JULY 20, 2022

July 20, 2022 |. Global business services (GBS) is a game. GBS 2022 is a particularly challenging game to play for leaders. But with another roll of the dice, possibilities abound: Pull for new services. ” As an attendee, we welcome you to share your experiences and ask the speakers and peer attendees questions.

Global Business Services 52

Global Business Services Shared Services Outsourcing Sourcing 52

Everest Group

JANUARY 20, 2022

January 20, 2022 |. Today’s rapidly changing business environment, influenced by economic, demographic, societal, and environmental forces, is causing enterprises to revisit their Business Process Services (BPS) model and strategy – making the role of BPS 4.0 Era | Blog Business Process Services (BPS) 4.0: LIVE WEBINAR.

Research 52

Research Shared Services Sourcing Service 52

Everest Group

APRIL 21, 2022

Shared services and sourcing executives. Thursday, April 21, 2022, at 10:00 am CST, 11:00 am EST, 3:00 pm GMT, 8:30 pm IST. The content will be valuable for: CIOs, CTOs, CFOs. Strategy and innovation executives. Information technology leaders and managers. Business operations leaders and managers. Live, virtual event.

Shared Services 52

Shared Services Information Technology Collaborations Sourcing 52

Everest Group

DECEMBER 5, 2022

December 6, 2022 |. The panelists will share emerging best practices from leading organisations that are accelerating through the economic disruption and share guidance on how to plan for the future of sourcing. Global Head of Shared Services. Executive Advisor Everest Group and Principal, Sourcing Change.

Marketing 52

Marketing BPO Sourcing Regulations 52

Everest Group

APRIL 21, 2022

April 21, 2022 |. Discuss this topic in our exclusive virtual roundtable , Risk Mitigation Strategies for Today’s Outsourcing Portfolio , on Thursday, April 21, 2022, 9 am CDT / 10 am EDT. This responsibility spans Everest Group’s research offerings focused on executives in IT, sourcing & vendor management, and shared services.

Outsourcing 52

Outsourcing Advisory Sourcing Shared Services 52

Everest Group

JANUARY 27, 2022

January 27, 2022 |. So, what does that mean for global business services (GBS) organizations and the global talent pool? As co-founder of Everest Group’s research practice – and with a broad and varied career in the global services industry – Michel offers profound insights and analysis to enterprises and service providers alike.

Co-Sourcing 52

Co-Sourcing Advisory Research Global Business Services 52

Everest Group

JANUARY 27, 2022

Everest Group projects that the finance and accounting outsourcing (FAO) market will grow significantly (up to 10% year-on-year) in 2022, because enterprises are demonstrating an openness toward expanding their scope of services with third-party service providers.

Finance 52

Finance Accounting Outsourcing Retail 52

Everest Group

JANUARY 3, 2022

The Global Business Services (GBS) market has witnessed improvement in performance, enhancements in role, and growth across verticals and functions over the years. Talent CoE: The talent CoE develops the strategic services, capabilities, and best practices for staffing, e-learning, and employee onboarding.

Robotics Process Automation 52

Robotics Process Automation Automation Global Business Services Finance 52

ScaleHub

MARCH 9, 2022

Now, in 2022, we’ve spent the last two years not only struggling to redefine “business as usual,” but also adjusting to the constant ebbs and flows of doing business amidst waves of Covid variants and other catastrophes and disasters. In April 2020, we were just beginning to understand the multitude of effects the pandemic had on business.

Out-Tasking 52

Out-Tasking Flexibility Business Process Outsourcing BPO 52

Magellan Solutions

MARCH 27, 2023

You should base your decision on which one offers the finest customer service. A distinguished company will take pride in giving exceptional customer service. Source: Magellan Solutions In 2023, global outsourcing spending may reach US$731 billion, according to Deloitte’s Outsourcing and Shared Services 2019-2023 Report.

Outsourcing 52

Outsourcing Business Process Outsourcing Out-Tasking E-Commerce 52

SIG Speaks

JUNE 22, 2022

While this will start with a basic report or two, the goal is to grow this function into a more robust dataset that will keep our business on track and ensure we meet savings and service goals. on Relationship Dynamics, defines the sourcing spectrum for supplier management, from the most basic to the most complex in an equity partnership.

Management 40

Management Analytics Healthcare Sourcing 40

Everest Group

AUGUST 25, 2023

While the majority of organizations track metrics such as cost per full-time equivalent (FTE) and operational benchmarks such as service level agreement (SLA) attainment and retention, measuring value beyond arbitrage remains challenging.

Collaborations 52

Collaborations Out-Tasking Offshoring Management 52