Influx

JANUARY 26, 2022

With many businesses shifting their focus from operating bricks and mortar stores to a stronger online presence, there has been an increased demand for digital services, including customer service outsourcing such as e-commerce support and e-commerce customer service. . How does outsourcing customer service work?

E-Commerce 52

E-Commerce Customer Service Outsourcing Service 52

Pure Moderation

MAY 19, 2022

Are you wondering how you should outsource customer service? Or perhaps wondering how an outsourced staff can cut costs significantly, saving you money and resources, and providing better customer retention for your customer base? In other words, the quality of service is in the hands of an outsourcing team.

Customer Service 52

Customer Service Outsourcing Service Customer Support 52

Premier BPO

OCTOBER 12, 2022

SOCAP International is a global customer care organization that helps CX professionals with career development and client-centric organizations with thought leadership and community forums. This year SOCAP hosted the Indy Fall Symposium SOCAP 2022 in Indianapolis, with Premier BPO returning as a First Timer’s Orientation sponsor.

Co-Sourcing 52

Co-Sourcing BPO Call Center Outsourcing 52

Hyland

JULY 5, 2022

The 60-second download: This new research reveals that where once, many companies may have primarily employed off-the-shelf software solutions, today’s leading companies are significantly customizing commercial software or developing bespoke new software to differentiate, disrupt and achieve their most important business objectives.

Robotics Process Automation 72

Robotics Process Automation Sales Automation Human Resources 72

Premier BPO

OCTOBER 28, 2022

A New Perspective on Managing Top Performers – Nate Spears, COO, ClearSource ROI of a Call Center – Bill Gosling Outsourcing Disruptive Innovation Finding the Sweet Spot: The Intersection of Peak Operational Efficiency & Highest Level CX Bringing Innovation to Life Through Human Operations Premier BPO Insight for Businesses From SOCAP 22.

Co-Sourcing 52

Co-Sourcing BPO Healthcare Call Center 52

Premier BPO

JUNE 2, 2022

Deliver better customer service. Evaluate today’s popular technologies like IoT , VOIP , Disaster recovery, Office 365, Cloud Services, Cybersecurity, etc. how to build data intelligence solutions into your MSP service offering. SOC as a Service – The Next Level of Managed Security”. Increase company valuation.

Cybersecurity 52

Cybersecurity BPO Sales Collaborations 52

31 West

FEBRUARY 7, 2023

Are repetitive tasks bogging your service desk? If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. It offers several products depending on IT, employee, customer, and creator workflows.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. from 2022 to 2030. from 2022 to 2030. billion in 2022. from 2022 to 2030. billion in 2021.

Marketing 130

Marketing Cybersecurity Right-Sizing Managed Services 130

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. from 2022 to 2030. from 2022 to 2030. billion in 2022. from 2022 to 2030. billion in 2021.

Cybersecurity 130

Cybersecurity Right-Sizing Managed Services Outsourcing 130

Everest Group

APRIL 11, 2024

Amid the tumultuous landscape of 2022-23, the Customer Experience Management (CXM) outsourcing indust ry faced a barrage of challenges. Economic uncertainties, unfavorable exchange rates, and mounting financial pressures compelled many enterprises to tighten their belts, leading to reduced spending on CXM services.

Outsourcing 59

Outsourcing Nearshoring Offshoring Efficiency 59

Designveloper

DECEMBER 27, 2021

They are also the only company with a 100% satisfaction guarantee for our customers. In addition to building custom apps for clients, they offer consulting services to build your own iOS app. – Capability to perform high-quality work quickly and efficiently. – Outstanding customer service.

Software 59

Software Design Right-Sizing Efficiency 59

Metasource

FEBRUARY 6, 2024

Key Benefits of Human-in-the-Loop Processing The combination of AI algorithms automating repetitive tasks and humans maintaining control over processes yields significant benefits, including: Increase Efficiency Machines excel in handling common scenarios, but they may struggle with situations that deviate from the norm.

Human Resources 52

Human Resources Out-Tasking Automation Collaborations 52

Simplr

APRIL 7, 2022

We believe that Simplr’s inclusion as an Honorable Mention in the 2022 Gartner® Magic Quadrant for Customer Service BPO reflects the trend of enterprises shifting away from traditional outsourcing models. Gartner, “Magic Quadrant for Customer Service BPO,” Deborah Alvord, Kathy Ross, Mark Dauigoy, Uma Challa, March 28, 2022.

BPO 98

BPO Research Out-Tasking Customer Service 98

31 West

DECEMBER 1, 2022

It’s a service-oriented software that nearly every company (regardless of size) needs. ServiceNow has applications and modules that go beyond IT services. It’s a shared database for your managerial operations, HR, accounting, customer service, security, compliance , and other departments. ServiceNow ITBM Module.

Finance 130

Finance Risk Management Risk Management Software 130

Perficient Digital Transformation

DECEMBER 14, 2022

Perficient is pleased to announce that our work for Becton Dickinson (BD), Quest Diagnostics, and Access Clinical Partners (d/b/a GoHealth Urgent Care) has gained recognition in the 2022 eHealthcare Leadership Awards. . BD’s PureWick System Empowers Patient Independence With an Enhanced Commerce Experience.

Healthcare 64

Healthcare Design Analytics Flexibility 64

AS White Global

NOVEMBER 28, 2022

Based on the findings in the 2022 Skills Priority List Key Finding Report by the National Skills Commission (NSC), there are 286 occupations with talent shortage problems at a national level. Based on the 2022 AHRI report results, it takes Australian organisations an average of 38 days to fill vacant roles and 59 days for executive roles.

Offshoring 85

Offshoring Out-Tasking Administrative Sales 85

Magellan Solutions

MAY 10, 2023

Business owners know the value of delivering excellent customer service and streamlining operations. One way to achieve these goals is by having a reliable order taking call center services system. We will discuss the importance of order taking call center services.

Call Center 52

Call Center Customer Service Outsourcing Sales 52

Influx

MARCH 25, 2022

Customer service is constantly evolving, with today’s customers expecting more from businesses than ever before. Poor experiences are amplified in ways that didn’t exist before and positive experiences can foster longtime customers. What are the benefits of Support as a Service?

Service 52

Service Customer Support Flexibility Sales 52

Simplr

DECEMBER 8, 2022

In a controversial move, Frontier Airlines is no longer answering customer service phone calls. As of November 2022, the low-budget airline eliminated its call center in favor of a “digital-first” approach that puts human assistance on the backburner. That’s right.

Call Center 98

Call Center Customer Service Research Efficiency 98

Raya Contact Center

NOVEMBER 26, 2023

Additionally, the increase in services provided and innovation has substantially increased its revenue and helped RAYA CX secure this spot. Moreover, its clients underlined proactive problem solving, pricing structure, operational efficiency, and relational management as RAYA CX’s key strength points.

Business Process Outsourcing 85

Business Process Outsourcing Customer Support Efficiency Marketing 85

Perficient Digital Transformation

JANUARY 3, 2022

USDA, FDA, EPA) in the United States alone with whom these organizations must comply, having effective methods to support customer service and adverse event and product quality collection reporting is critical for compliance, product surveillance, and delivering white glove customer service. and Nico Frantzen.

Pharmaceuticals 69

Pharmaceuticals Call Center Data Entry Customer Service 69

Raya Contact Center

NOVEMBER 26, 2023

Additionally, the increase in services provided and innovation has substantially increased its revenue and helped RAYA CX secure this spot. Moreover, its clients underlined proactive problem solving, pricing structure, operational efficiency, and relational management as RAYA CX’s key strength points.

Business Process Outsourcing 82

Business Process Outsourcing Customer Support Efficiency Marketing 82

Magellan Solutions

AUGUST 19, 2021

Here are some pandemic-sparked retail banking trends worth keeping an eye on for 2022 and beyond: The emergence of the neo-normal. Operating entirely through a digital interface, the ‘new normal’ in banking will have every company with one or more such providers of banking services. TALK TO US! Contact us today for more information.

Banking 52

Banking Retail BPO Finance 52

Zinnov

JULY 21, 2023

2022 was a year marked by geopolitical tensions, recessionary pressures, government protectionism, and supply chain constraints – around the world. But despite these headwinds, the global Digital Engineering (DE) spend – a subset of the global overall Engineering R&D spend – grew to touch USD 810 Bn in 2022. leading the charge.

Engineering 95

Engineering Manufacturing Cybersecurity Analytics 95

Groove Technology

JUNE 6, 2022

What are the top 10 Mobile App Trends of 2022? This article examines the most recent trends and essential statistics in the mobile app industry for 2022. In 2022, 5G connections are expected to grow up to 15 times faster than in 2020. More developers will create mobile apps with wearable devices in mind by 2022.

Service 130

Service E-Commerce Retail Out-Tasking 130

Automation Anywhere

JANUARY 5, 2022

We chat with AI bots when seeking customer services from the biggest brands in every industry. Reduced costs —By intelligently automating business processes, organizations eliminated the time employees spent doing accounts payable, inventory management, customer service, and other important tasks. And that continues.

Robotics Process Automation 124

Robotics Process Automation Out-Tasking Automation Inventory Management 124

Magellan Solutions

JANUARY 17, 2024

Call Quality Monitoring with AI Artificial intelligence (AI) is used in call quality monitoring to evaluate customer interactions in real-time and post-call analysis. This provides real-time insights into how customer service representatives can handle customer interaction to improve overall conversation quality and communication tactics.

BPO 52

BPO Outsourcing Robotics Process Automation Regulations 52

Perficient Digital Transformation

AUGUST 24, 2022

Systems need to be put in place that allows for pallets to be broken up, new bin locations to be created, and training elements to be developed to allow your staff to pick orders efficiently. Additionally, a warehouse management system (WMS) will need to be implemented to actualize the picking of smaller orders efficiently.

Order Management 108

Order Management Management Manufacturing Efficiency 108

CGS Inc

JANUARY 10, 2022

01/11/2022. Enable easy-to-use AR solution to support field services professionals across the enterprise. Amid the continued pandemic disruption, companies evolved much of their customer service strategy to address heightened consumer needs; some accelerating the implementation of technology support as an option.

Collaborations 98

Collaborations Global Outsourcing Outsourcing Research 98

AS White Global

DECEMBER 14, 2022

Whilst the demand in health care is more for registered nurses, medical technicians, and aged and disabled carers, offshore teams can provide various essential services to improve efficiencies in the health care industry. Remote work will still play a significant factor in providing legal services. as of September 2022).

Offshoring 52

Offshoring Legal Services Administrative Accounting 52

Perficient Digital Transformation

FEBRUARY 6, 2023

Acquia reports that 80% of customers value the brand experience as much as the products themselves. Tealium 2022 State of the CDP, January 2022) Numbers don’t lie. These are generally used by your team’s customer-facing engagements, such as sales and customer service reps.

E-Commerce 111

E-Commerce Sourcing Analytics Sales 111

Balbelforce

NOVEMBER 16, 2022

Neither 2021 nor 2022 have felt like a definitive reprieve from the chaos. In this article: How does the downturn affect customer service and CX teams? How does the downturn affect customer service and CX teams? But the causes of a 2022 recession won’t be as simple to diagnose. Putin the brakes on.

Customer Service 52

Customer Service Automation Retail Sourcing 52

Automation Anywhere

FEBRUARY 22, 2021

In its article “ The cloud imperative for the banking industry, ” Accenture states cloud investment has grown strongly in recent years and is predicted to continue growing at 15 percent annually until 2022. Cost-efficiency. The average bank has 58% of its workload in the cloud. Scalability. Resiliency. Flexibility.

Banking 98

Banking Automation Robotics Process Automation Flexibility 98

Groove Technology

MARCH 10, 2022

While online shopping has advanced significantly over the last several years, it has become an indispensable service in the aftermath of the global pandemic. Retail eCommerce sales are expected to climb to $5.542 billion by 2022, according to projections. Customer loyalty programs make online retailers more profitable.

Retail 130

Retail Manufacturing Sales Customer Service 130

Metasource

MAY 5, 2023

By the end of fiscal year 2022, household debt in the U.S. As consumer debt has ballooned, so too have workloads and customer service expectations. In fact, Intercom found that 83% of support teams reported an increase in customer expectations in 2022. reached a staggering $16.9

Out-Tasking 52

Out-Tasking Automation Customer Support Customer Service 52

Pure Moderation

DECEMBER 15, 2022

from 2022 to 2030. Much of the drivers of the business process outsourcing industry’s economic success has to do with organisations putting a primer on improving efficiency, lowering operational costs, and becoming more scalable and agile. Finally, AI can influence customer purchasing decisions. Source: Freepik.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Out-Tasking 98

Metasource

OCTOBER 4, 2022

With inflation reaching a 40-year high in June 2022, nearly half of all Americans are falling deeper into debt as they struggle with the rising cost of living. With this solution, you can offload tedious, manual tasks to highly intelligent technology that can complete them more accurately and efficiently. Eliminate data discrepancies.

Automation 52

Automation Out-Tasking Human Resources Efficiency 52