Hyland

JULY 19, 2022

5 big ideas driving CommunityLIVE 2022. You’ve tackled storing and managing your content – now learn about all the ways you can unlock its value by harnessing the power of content services capabilities. Learn about opportunities to benefit from Hyland managed services . John Sakers, Imaging Solutions and Services, Inc.$.

Cybersecurity 145

Cybersecurity Automation Flexibility Collaborations 145

Everest Group

NOVEMBER 15, 2022

Top Robotic Process Automation (RPA) – Technology Providers The post-pandemic era is repeatedly stress-testing organizations’ abilities to adapt to a volatile world through rising inflation, an economic slowdown, geopolitical tensions, supply chain disruptions, and talent shortages. Our Thinking. Learn More. Learn More. Learn More.

Robotics Process Automation 52

Robotics Process Automation Automation Order Management Healthcare 52

Automation Anywhere

JULY 5, 2021

The use of automation in customer support is expected to accelerate in the coming years. According to Dimension Research, 72% of customer interactions in 2022 will be through emerging technologies such as Robotic Process Automation (RPA). Phone interactions will drop from 41% to 12%. RPA doesn’t fix bad processes.

Customer Service 97

Customer Service Automation Service Out-Tasking 97

Groove Technology

FEBRUARY 8, 2022

This article will walk you through 7 main IT outsourcing trends expected to emerge in 2022, along with their implications for your organization. This article will walk you through 7 main trends expected to emerge in 2022, along with their implications for your organization. What will be the IT outsourcing trends in 2022?

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Offshoring 130

Everest Group

SEPTEMBER 16, 2022

Top ServiceNow Services PEAK Matrix® Assessment 2022 Until a few years ago, enterprises expected ServiceNow to help them manage digital workflows such as IT Service Management (ITSM) and IT Operations Management (ITOM). Our Thinking. Market Insights™ The Low-code/No-code Technology Provider Landscape. Learn More.

Service 52

Service Engineering Marketing Research 52

Hyland

SEPTEMBER 16, 2022

At CommunityLIVE 2022, we heard about some of the best ways we all — Hyland employees and our customers and partners — are innovating for faster processes, easier communication, happier colleagues and better experiences for the people who rely on them. Reporting from Nashville: 10 moments we loved from CommunityLIVE 2022.

Banking 105

Banking Healthcare Collaborations Sourcing 105

31 West

OCTOBER 28, 2022

The most crucial point of an IT service desk is the support experience. If you utilize all prospects of your service desk, your business will be benefitted. An efficient service desk provides clear support priorities, minimum functional interruption, and a satisfying user experience. Bring Automation to Your Service Desk.

Service 130

Service Automation Efficiency Software 130

Everest Group

SEPTEMBER 14, 2022

Top Procurement Outsourcing Services Procurement Outsourcing (PO) engagements shifting to improving outcomes and covering more judgment-intensive and strategic processes across the Source-to-Pay (S2P) value chain. Market Insights™ Trust & Safety Services Category Overview. Managing Risk in Services Sourcing.

Outsourcing 52

Outsourcing Service Sourcing Risk Management 52

IBM Services

FEBRUARY 12, 2024

As IDC stated: as of 2022, 36% of IT leaders identified the use of technologies to achieve real-time decision-making as critical for business success, and 45% of IT leaders reported a general shortage of skilled personnel for real-time use cases. But how can you help ensure that the right teams have access to the right events?

Automation 83

Automation Sourcing Out-Tasking Analytics 83

Provana

DECEMBER 8, 2021

As the CARES Act expires, mortgage default servicing law firms expect to see an uptick in foreclosures moving into 2022. Whether they're considering business process management or technology-enabled solutions , this increase in activity brings the focus on compliance back to the forefront of the default servicing industry.

Service 97

Service Management Software Automation 97

Automation Anywhere

APRIL 13, 2022

Editor’s note: Recently, Automation Anywhere received a 5-Star rating in the 2022 Partner Program Guide of CRN®, a brand of The Channel Company. At the end of last month, representatives from more than 600 organizations across more than 50 countries gathered online for the annual Automation Anywhere Virtual Partner Summit.

Automation 98

Automation Global Alliances Sales Retail 98

Simplr

AUGUST 1, 2022

We’ve got you covered with the latest chatbot statistics for 2022. Companies using chatbots are learning that, when used correctly, chatbots can deliver delightful customer service by answering consumers’ queries at lightning-fast speeds. Looking to take your chatbot to the next level? Chatbots are here to stay.

Sourcing 105

Sourcing Sales Customer Service Retail 105

Metasource

MAY 1, 2024

Modern finance leaders are pursuing accounts payable (AP) automation solutions with several goals in mind… Maybe you want to eliminate manual data entry and give your staff back time for more high-value tasks. Strive for Complete Automation Did you know only 10% of organizations have achieved full AP automation?

Automation 52

Automation Accounting Customer Support Data Entry 52

31 West

SEPTEMBER 22, 2022

For global organizations, a local service team can prove to be inefficient. You can run into issues like inconsistent levels of service quality, long resolution times, and cost concerns. So, how do you provide support to users present at different geographical locations while consistently meeting service metrics ? Automation.

Service 130

Service Outsourcing Automation Flexibility 130

Everest Group

MARCH 23, 2022

Top Intelligent Process Automation (IPA) Solution Providers It is becoming increasingly important for organizations to evolve into digital-first businesses to remain resilient and competitive, especially after the pandemic. Digital technologies, including intelligent automation, are becoming ubiquitous. Our Thinking. Learn More.

Automation 52

Automation Robotics Process Automation BPO Analytics 52

Automation Anywhere

APRIL 11, 2022

Automation Anywhere is excited to announce the latest release of its industry-leading cloud-native intelligent automation platform, Automation 360™ v.24. We have also introduced enhancements for the existing Excel, Email, Datetime, Recorder, SOAP Web Service, REST Web Service, DLL, String, and Error Handler packages.

Automation 97

Automation Flexibility Design Service 97

Zinnov

AUGUST 30, 2023

Intelligent Automation and its constituent technologies such as Process Intelligence, Low Code/No Code, Intelligent Document Processing, and Robotic Process Automation can help address burnout and manage the human energy crisis. In 2022, the burnout rate rose to 59%, up 13.5%

Automation 86

Automation Robotics Process Automation Management Data Entry 86

Zinnov

DECEMBER 2, 2022

To empower businesses and to drive integrated experience outcomes, enterprises are leveraging the current avatar of Automation – Hyper Intelligent Automation or HIA – which is powered by agile configurable workflows. Why IT Automation ? IT Automation Value Chain and Key Use Cases.

Automation 52

Automation Cybersecurity Out-Tasking Administrative 52

Groove Technology

JANUARY 15, 2022

eCommerce is a constantly evolving market; a slew of new trends emerge each year that may help your company develop and compete – and 2022 will be no exception. Nonetheless, several eCommerce enterprises have grasped the opportunity and forecast that 2022 would be the year of “eCommerce” growth. Let’s find out.

E-Commerce 130

E-Commerce Retail Sales Banking 130

CDS

AUGUST 3, 2022

The first half of 2022 was another incredibly strong performance from CDS. With contract renewal rates exceeding 90% customers are clearly realizing the substantial value of our multi-vendor services capabilities. Enhancements to Raytrix MVS Platform, Key Executive Hires Building on Momentum.

Service 52

Service Automation Customer Support Sales 52

Capgemini

FEBRUARY 28, 2024

OPEN RAN NEEDS TO AUTOMATE – AND FAST Arnab Das 20 May 2022 Facebook Twitter Linkedin Without efficient automation, telcos are currently devoting upwards of 50% of their network operations to RAN. So how can automation accelerate and take its place at the heart of Open RAN? Classic automation is not enough.

Automation 52

Automation Software Efficiency Service Innovation 52

Perficient Digital Transformation

OCTOBER 31, 2022

Red Hat AnsibleFest 2022 took place October 18-19 showcasing new updates to Red Hat’s automation software. The Ansible Automation Platform is an open-source IT automation tool that automates provisioning, configuration management, application deployment, orchestration, and many other manual IT processes.

Automation 64

Automation Collaborations Software Sourcing 64

IBM Business Partners

JUNE 13, 2023

Can security teams keep up with attack surface risks without automated processes? To keep pace with attack surface risks, more organizations need to use automated tools. Consider how often someone installs a service or deploys an asset connected to your network and the wider internet. Survey data indicates that the answer is no.

Automation 85

Automation Management Cybersecurity Accounting 85

Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 64

Management Service Research Analytics 64

Offshore India Data Entry

FEBRUARY 6, 2022

Chatbots can also be used for customer service by helping customers by answering questions, providing directions and much more. How does Chatbot help Companies in 2022 during WFH? Chatbots will be an integral part of customer service in 2022. So how exactly do Chatbots help Companies in 2022 during Work-from-Home?

Customer Support 98

Customer Support Sales Customer Service Automation 98

Everest Group

OCTOBER 26, 2022

Top Finance and Accounting Outsourcing Services The global multi-process Finance and Accounting Outsourcing (FAO) market has continued to grow at a steady rate of approximately 10% in 2022. LEARN MORE ABOUT Top Service Providers. Our Thinking. Learn More. Learn More.

Finance 52

Finance Accounting Outsourcing Service 52

Groove Technology

JUNE 6, 2022

Let’s discuss more about Mobile app developments Services. It enables businesses to send notifications about what’s new or changed in their services or products. By offering mobile app services in your business, you are certain to stand out from the fray. What are the top 10 Mobile App Trends of 2022?

Service 130

Service E-Commerce Retail Out-Tasking 130

Everest Group

SEPTEMBER 8, 2022

Top Customer Experience Management (CXM) Service Providers in APAC The APAC Customer Experience Management (CXM) market remained strongly resilient after the pandemic in 2021. These enterprises are increasingly turning to service providers and leveraging their domain and technical expertise to scale and digitalize their operations.

Management 59

Management Service Analytics Research 59

Metasource

OCTOBER 4, 2022

With inflation reaching a 40-year high in June 2022, nearly half of all Americans are falling deeper into debt as they struggle with the rising cost of living. What Debt Settlement Process Automation Is. Here are a few benefits of adopting a debt relief process automation solution: Improve speed to settlement.

Automation 52

Automation Out-Tasking Human Resources Efficiency 52

Everest Group

JANUARY 16, 2024

Retail IT Services Despite unfavorable macroeconomic conditions, retail enterprises are strategically investing in IT modernization initiatives throughout their value chains. Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency.

Retail 69

Retail E-Commerce Service Sourcing 69

Everest Group

DECEMBER 30, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 52

Management Service Research Outsourcing 52

Everest Group

DECEMBER 30, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022. Our Thinking.

Management 52

Management Service Research Outsourcing 52

Forrester Digital Transformation

JUNE 23, 2022

Sales Enablement Automation (SEA) solutions equip sellers with personalized training and content to effectively engage with and meet the expectations of increasingly digital-first buyers.

Sales 246

Sales Automation Service 246

IBM Services

DECEMBER 21, 2023

AI, automation and digital labor can help tackle these challenges. To address this challenge, companies can use digital labor to supplement the existing workforce by automating repetitive, dangerous or complex tasks. A report by Forrester found that businesses that implemented automation were able to reduce operational costs by 25-50%.

Manufacturing 84

Manufacturing Automation Out-Tasking Jobbing 84

Simplr

AUGUST 18, 2022

Results from a study of CX leaders at global enterprises show opportunities for maximizing an investment in automation. How do you know if you’re getting the most from your investment in automation? Poor integration among customer service automation technologies. There are a lot of CX automation technologies out there.

Customer Service 98

Customer Service Service Automation Collaborations 98

Perficient Digital Transformation

JULY 22, 2022

Microsoft’s annual partner conference, Microsoft Inspire, wrapped up Wednesday, July 20, 2022. Microsoft Inspire 2022 was filled to the brim with updates from the world of “Viva”. Viva Engage is set to be generally available August 2022, with “Storylines” public preview rolling out at the same time. Viva Goals.

Sales 115

Sales Out-Tasking Data Entry Advisory 115

Zinnov

MAY 30, 2023

Generative AI’s posterchild, ChatGPT, which was first launched on November 30 th , 2022, quickly gained popularity, with 1 Mn users signing up in just the first week. Google Google announced “BARD,” a Conversational AI service. Not only does it offer valuable insights, it enables data-driven decision-making and strategic planning.

Automation 98

Automation Robotics Process Automation Manufacturing Healthcare 98