Have a question? Our team is here to help guide you on your automation journey.
Browse documentation on how to install, configure, and use our products effectively.
Explore support plans designed to match your business requirements.
Powered By
Automation Success Platform Create a system of work with our connected suite of intelligent automation apps and tools to discover, automate, scale and engage. Explore our Platform Explore our Platform
Featured Solution
Google Cloud Google Cloud and Automation Anywhere empower enterprises to fast-track their RPA journey Google CloudFeatured Solution
Amazon Web Services Streamline workflows, reduce costs, and make automating even easier when you combine the Automation Success Platform with AWS Amazon Web ServicesAccelerate your business with a digital workforce
Get Community Edition: Start automating instantly with FREE access to full-featured automation with Cloud Community Edition.
Featured
Now & Next: State of Intelligent Automation Report Learn how automation leaders are embracing Intelligent Automation & generative AI for increased productivity, innovation & growth. Download Report Download Report
Featured case study
Leading Broker-dealer Osaic Transforms Business Through Intelligent Automation. Explore case study Explore case study
Get in touch with us Get help, know more, learn, ask questions, or just say Hi! Contact Us Contact Us
Blog
Gartner has jumpstarted some interesting conversations regarding hyperautomation and what happens as Robotic Process Automation (RPA) matures, most notably about the interoperability of automation tools. Gartner defines hyperautomation as:
“A business-driven, disciplined approach that organizations use to rapidly identify, vet, and automate as many business and IT processes as possible. Hyperautomation involves the orchestrated use of multiple technologies, tools or platforms, including:
Key to Gartner’s definition is the term “orchestrated use of multiple technologies, tools, or platforms.” This is an acknowledgment that somehow, in some way, all these disparate technologies must work together. That they have to interoperate. The word “interoperability” refers to the ability of various digital resources to electronically exchange information.
Unfortunately, legacy software didn’t allow easy sharing of data between systems. Sharing data between such closed systems required what was called “swivel chair” automation, where a human employee had to copy and paste data from one system to another. Manual and prone to error, this type of interoperability was helped when RPA could automate the moving of data from one system to another. Indeed, RPA’s sweet spot has always been its ability to connect legacy software that couldn’t easily share data.
Today, most modern systems—particularly the ones designed for the cloud—are being designed to interoperate. As more and more businesses embrace automation, they seek more sophisticated ways of sharing information between systems.
Achieving greater interoperability can offer significant benefits for organizations:
The short answer: they’re working on it.
Enabling interoperability remains the core value of RPA technology. A traditional UI-based approach, which allows RPA to interact with virtually any application including legacy solutions and productivity tools, becomes sub-optimal for the modern API-enabled systems.
To support interoperability in the scenarios where the process involves interactions between a modern SaaS enterprise solution such as Salesforce or Workday and a personal productivity application, such as Microsoft Excel or Outlook, RPA solution needs to effectively connect to both. While Excel and Outlook can be accessed through UI, Salesforce and Workday provide powerful APIs. Modern RPA platforms combine capabilities for UI-based and API-based automation, enabling low-code environment for API integrations and supporting interoperability across all applications.
Expect RPA vendors to increasingly invest in interoperability mechanisms and easy integrations with other automation-centric technologies. The end goal: to let customers do plug and play of the technologies they want from the vendors that they want. Businesses should eventually be able to even continue to use their current vendors’ technologies and use an RPA platform for overall management and governance. The point is that RPA is the glue that will hold it all together.
With a background in software development, B2B marketing, and sales, Semyon Sergunin has worked in automation technology for more than 15 years. He drives the global adoption of intelligent automation solutions, including IQ Bot and Discovery Bot.
Subscribe via EmailView All Posts LinkedInFor Students & Developers
Start your RPA journey instantly with FREE access to Community Edition