What Are The 5 Top IT Help Desk Metrics You Should Track?
31 West
DECEMBER 19, 2022
As you can only improve what you measure, the first step would be tracking help desk metrics. Top 5 IT Help Desk Metrics You Should Track. Ticket Volume. Ticket Volume. Similar to ticket volume, it is important to consider the type of tickets and their resolution steps. Other IT Help Desk Metrics You Can Track.
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