Magellan Solutions

SEPTEMBER 9, 2020

Over the years, technological advancements have innovated business communication. This resulted in the birth of live chat, an essential functionality of a website. According to Forrester , more than 41% of customers expect live chat on websites. This option provides clients with instant support and answers.

E-Commerce 52

E-Commerce Sales Customer Service Customer Support 52

Everest Group

MARCH 25, 2022

Advanced Analytics. VIEW THE FULL REPORT.

Analytics 139

Analytics Marketing 139

Amzur

APRIL 16, 2024

Are you drowning in data but struggling to find the insights that matter? Low-code automation is changing the game, revolutionizing how we get insights and predict trends. This transformative approach makes data insights accessible to everyone in the business, not just technical experts. Need to clean up messy data?

Automation 103

Automation Sales Retail Marketing 103

Everest Group

SEPTEMBER 28, 2023

Learn what are the current investment trends in clinical development platforms and what will be the future of clinical development platforms.

Marketing 52

Marketing Service 52

The Global Small Business Blog

JULY 31, 2023

Guidant annually reaches out to the hardworking small business owners across the country to gain insights into their experiences, challenges, and future plans. In this segment of Guidant's Small Business Trends report, they provide trends, insights, and experiences reported by entrepreneurs of color this year.

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130

Everest Group

OCTOBER 18, 2022

Business Process Services and Recession. VIEW THE FULL REPORT.

Service 52

Service Marketing Banking 52

Airswift

FEBRUARY 27, 2024

AI in the nuclear power sector: Insights from the 2024 GETI Report Since its launch in 2017, the Global Energy Talent Index (GETI) Report has detailed emerging trends across the global energy workforce.

95

95

Airswift

MARCH 26, 2024

Source: Pexels/Tom Frisk Launched in 2017, the Global Energy Talent Index (GETI) Report charts emerging trends across the world’s energy workforce.

Sourcing 98

Sourcing 98

Redial

JANUARY 19, 2024

My time here has been a continuous learning curve, filled with experiences that have not only added to my professional and personal growth but have also offered great insights into the evolving landscape of the BPO industry. That’s a total of 26 promotions within 5 short months; and this is only the very beginning.

BPO 130

BPO Management Business Process Outsourcing Service 130

Unosquare

APRIL 9, 2024

From his fortuitous journey from customer service to product management to his passion for delivering exceptional value to clients, Allen shared with us his insights into the art and science of product management. Read on to learn about Allen’s journey and his principles to successfully deliver on customer engagements.

Management 98

Management Collaborations Design Software 98

Everest Group

MARCH 5, 2024

live webinar Engineering Services in 2024: The Market Outlook and Commercial Trends March 5, 2024 | 9 A.M. Participants will gain valuable insights into the pricing outlook, commercial dynamics, market attractiveness, and evolving buyer expectations for engineering services. CST | 10 A.M. EST | 3 P.M. GMT | 8:30 P.M. Who should attend?

Engineering 59

Engineering Marketing Service Advisory 59

Everest Group

APRIL 23, 2024

They leverage data-driven insights to offer proactive risk management solutions to clients. As the insurance intermediary segment adapts to this evolving landscape, there is a growing trend of forging partnerships with providers to optimize costs, access technical capabilities, and tap into talent expertise.

Insurance 52

Insurance Service Finance Risk Management 52

Amzur

JANUARY 31, 2024

With many companies still dealing with manual tasks and data overload, clunky workflows, limited data insights, customization hurdles, and talent gaps, the recent release of NetSuite 2024.1 is set to witness a significant shift towards enhanced efficiency, intelligence, and user-centric experiences.

Data Entry 103

Data Entry Finance Out-Tasking Analytics 103

Everest Group

MARCH 18, 2024

Marketing Services Advances in technology such as generative AI and Web3, coupled with changing consumer preferences and dynamic macroeconomic conditions, have transformed the marketing landscape.

Marketing 59

Marketing Service Insurance Finance 59

3Pillar Global

AUGUST 15, 2023

Make it a practice to regularly and frequently mine this data for the insights you can build on in developing future products. All these insights influence revenue and can have a direct impact on ROI. In today’s rapidly changing digital age, banks and financial institutions must remain up-to-date with the latest technologies.

Banking 98

Banking Efficiency Research Service 98

Everest Group

MARCH 12, 2024

Live Webinar Global Services Lessons Learned in 2023 and Top Trends to Know for 2024 March 12, 2024 | 9 a.m. Join this webinar as our expert analysts present the successes, challenges, and transformative trends that defined the global services industry in 2023 and discuss the opportunities that lie ahead for business leaders in 2024.

Service 59

Service Sourcing Outsourcing Marketing 59

Zinnov

JANUARY 26, 2023

We hope that the insights from this report prove useful to you in the reassessment of your enterprise’s digital transformation goals and enable you to make data-driven, informed decisions that drive value. Download the GSI Trends & Insights Report here VIEW REPORT What are Global System Integrators?

Advisory 105

Advisory Cybersecurity Design Outsourcing 105

Airswift

MARCH 3, 2024

Exploring AI's impact in the power sector: Insights from the 2024 GETI Report Launched in 2017, the Global Energy Talent Index (GETI) Report compiles emerging trends across the world’s energy workforce.

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52

Everest Group

JANUARY 31, 2024

conference GSA’S SUSTAINABLE SOURCING SYMPOSIUM January 31, 2024 The GSA Symposium 2024 will kick-start your year with all the insights and tools you need to drive more sustainable sourcing throughout 2024. David Rickard, Partner at Everest Group, will be doing the opening keynote, sharing insights from our Key Issues 2024 study.

Sourcing 64

Sourcing Outsourcing Service 64

3Pillar Global

JANUARY 4, 2024

One of Gartner’s major trends for 2024 is the continuing ability of generative AI to democratize access to information and skills. For these two reasons, Gartner has labeled AI democratization “one of the most disruptive trends of the decade.” Why is generative AI democratization so transformational?

Service 105

Service Engineering Out-Tasking Reduced Costs 105

Everest Group

APRIL 26, 2024

To combat the technology talent shortage and improve project readiness, technology firms are investing in comprehensive initiatives across the talent management value chain, including learning and development platforms, niche partnerships, and other strategies. Reach out to speak with us further on this topic.

Jobbing 64

Jobbing Sourcing Design Service 64

Everest Group

APRIL 3, 2024

This deceleration is primarily due to recessionary headwinds, geopolitical conflicts, talent shortages, and delayed decision-making within enterprises. Amid this macroeconomic turbulence, several themes continue to drive software R&D forward. LEARN MORE ABOUT Top Service Providers

Engineering 64

Engineering Software Service Impact Sourcing 64

Hyland

JULY 19, 2022

Join the Hyland community in Nashville, September 11 – 15, for this once-a-year opportunity to get exclusive updates and insight as you take your organization to the next level. Quick links for CommunityLIVE: Register for CommunityLIVE. Agenda | Session Finder. Explore by: Role | Industry | Product. Connections: Networking opportunities.

Cybersecurity 145

Cybersecurity Automation Flexibility Collaborations 145

Amzur

APRIL 18, 2024

And let’s not forget about market trends; failing to spot and adapt to these because you’re not effectively interpreting your data could leave you behind the competition. Enter artificial intelligence (AI), a transformative force poised to reshape how CIOs tackle these multifaceted challenges. 7 CIO Challenges In 2024: 1.

Cybersecurity 100

Cybersecurity Out-Tasking Automation Research 100

3Pillar Global

SEPTEMBER 12, 2023

This is when AI processes large amounts of data to identify trends and predict future outcomes. Personalization: Media companies with large user bases can use AI to analyze their customer data to pinpoint trends, common behaviors, connections, and other patterns. Of course, the promise of AI isn’t necessarily new in the media industry.

Customer Support 105

Customer Support Jobbing Customer Service Service 105

Everest Group

APRIL 11, 2024

Discover five key trends that will impact the CXM industry going forward by reading on, or get in touch. This trend is accompanied by a pressing need for agent reskilling to match the pace of evolving technologies. In the face of these adversities, the industry weathered a turbulent period, seeking resilience in the storm.

Outsourcing 59

Outsourcing Nearshoring Offshoring Efficiency 59

Zinnov

FEBRUARY 22, 2024

This downturn Technology Services Mergers and Acquisition trends reflects the sector’s sensitivity to the broader market’s volatility and the specific challenges it faces. Throughout 2023, the global stage was set against a backdrop of economic and geopolitical challenges that tested the resilience of markets and industries alike.

Service 59

Service Marketing 59

Airswift

APRIL 12, 2022

What are the key energy employment trends we expect to see in 2022? Over the past five years, the Global Energy Talent Index (GETI) has gained a reputation as a trusted benchmark of employment and workforce trends across the energy industry.

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105

Amzur

MARCH 28, 2024

NetSuite AI can help eliminate such scenarios with smarter, data-driven insights for confident business decisions. Netsuite AI’s Solution: NetSuite AI dives deep into a wide range of data—historical sales, current market trends, upcoming events, social media buzz—to predict what shoppers will want and when they’ll want it.

Retail 66

Retail Efficiency Inventory Management Sales 66

Zinnov

JUNE 26, 2023

Explore innovative startups leveraging OVHcloud's solutions and gain insights into industry trends and scaling strategies. Join the OVHcloud Startup Showcase webinar in partnership with Zinnov. Register now to learn from experts and stay ahead in the startup ecosystem.

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90

Perficient Digital Transformation

SEPTEMBER 15, 2023

Future-Ready Strategies: Gain valuable insights into the future of commerce through different migration strategies. Align your business with evolving industry trends and position yourself as an innovator. What You’ll Learn: 1. PWA Revolution: Explore how progressive web applications can transform mobile shopping.

E-Commerce 105

E-Commerce Flexibility Design 105

IBM Services

FEBRUARY 23, 2024

Predictive analytics integrates with NLP, ML and DL to enhance decision-making capabilities, extract insights, and use historical data to forecast future behavior, preferences and trends. Today, people don’t just prefer instant communication; they expect it.

Healthcare 106

Healthcare Customer Service Analytics E-Commerce 106

Everest Group

OCTOBER 11, 2023

The economic uncertainty has made enterprises focus on cost reduction and resource allocation. Enterprises are now seeking assistance beyond just conventional payroll management. In response to this demand, providers have evolved their portfolio by offering flexible pricing models and easy scalability.

Payroll 104

Payroll Sourcing Marketing Flexibility 104

Perficient Digital Transformation

APRIL 11, 2022

When shifts in the marketplace happen, the companies that fare the best are the ones who track customer and competitor trends and know when to add, pause, or reduce budget to maximize return and overall market share. Here are some suggestions for what to look for and where to find it: Use Google Trends to, well, monitor trends.

Marketing 116

Marketing 116

Everest Group

FEBRUARY 21, 2024

LINKEDIN LIVE Exploring Clinical Data and Analytics: The Trends Shaping the Market View the event on LinkedIn, which was delivered live on Wednesday, February 21, 2024. There is a growing need for real-time insights and a unified data platform to enhance clinical decision-making, interoperability, and operational efficiency.

Analytics 52

Analytics Marketing Efficiency Healthcare 52

Perficient Digital Transformation

MARCH 5, 2024

If you’re like me and thrive on uncovering insights that drive business decisions, then you’re in for a treat. While Salesforce provides robust reporting capabilities out of the box, many organizations find themselves craving deeper insights and more sophisticated analytics to stay ahead of the competition.

Analytics 59

Analytics Finance Sales Customer Service 59