Redial

APRIL 26, 2023

But on this occasion, I was interested in asking Chat-GPT about the call center industry and what to expect in the coming years in terms of best practices, trends and forms of innovation. Call centers can also be categorized as onshore, nearshore, or offshore depending on the location of the agents providing the service.

Call Center 130

Call Center E-Commerce Nearshoring BPO 130

31 West

APRIL 21, 2024

With both offering so many advanced customer support service tools and a fully integrated ticketing system, picking the one that fits your business needs and budget can be a little overwhelming. Freshdesk has a free forever plan that allows up to 10 customer service agents to use its basic features for free. Let’s get started.

Analytics 130

Analytics Automation Customer Support Out-Tasking 130

Perficient Digital Transformation

MAY 3, 2024

Building Loyalty for Long-Term Success: Manage your loyalty program effectively with SFCC’s seamless integration, rewarding customer purchases, reviews, and social media engagement to foster loyalty. In the competitive world of B2C commerce, fostering customer loyalty is paramount.

E-Commerce 59

E-Commerce Sales Analytics Marketing 59

Offshore India Data Entry

APRIL 19, 2024

Outsourcing services can be broadly categorized into two main types: 1. Examples include payroll management, data entry, and accounting services. Front-Office Outsourcing: Front-office BPO involves customer-related services, such as marketing or tech support. Advantages of Business Process Outsourcing 1.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Data Entry 98

Metasource

MAY 1, 2024

Maybe you’re hoping to improve vendor relationships. Regardless of the specific objectives you’re aiming for this year, most AP teams have the same overarching goal that will bring these more unique ones to fruition: streamline invoice processing. Let’s dive into how to do just that. For others, fraud has become a major challenge.

Automation 52

Automation Accounting Customer Support Data Entry 52

IBM Services

FEBRUARY 13, 2024

Where tactical sourcing is a short-term strategy, strategic sourcing is for long-term business goals. Sourcing and procurement professionals operating with a strategic sourcing mindset assess a supplier’s quality, reputation and service. And from that group, 71% would pay a premium for it.

Strategic Sourcing 87

Strategic Sourcing Sourcing Supply Chain Management Inventory Management 87

Unosquare

APRIL 9, 2024

From his fortuitous journey from customer service to product management to his passion for delivering exceptional value to clients, Allen shared with us his insights into the art and science of product management. Allen started his career in customer service. Q: Tell me about what you do for Unosquare?

Management 98

Management Collaborations Design Software 98

AS White Global

OCTOBER 16, 2022

It allows you to allocate your resources more efficiently in terms of personnel, equipment, technology, and infrastructure. Freelancing involves contracting the services of professionals outside of your company for particular projects. Greater flexibility for short-term or long-term projects. Outsourcing. Offshoring.

Offshoring 98

Offshoring Outsourcing Regulations Efficiency 98

IBM Services

FEBRUARY 16, 2024

In many organizations, but not all, customer service is treated as part of the customer experience. So what are the key differences in customer service vs. customer experience? Alternatively, customer service refers to the actions that an organization takes to ensure that customers are satisfied with their products post-purchase.

Customer Service 98

Customer Service Service Customer Support Sales 98

Everest Group

MARCH 11, 2024

Technology service providers are committing to gen AI-related benefits to clients without a clear path to realization, which will negatively impact their deal margins. The notion that generative AI (gen AI) can negatively impact technology service providers’ profit margins is counterintuitive. Unfortunately, this has not been the case.

Service 64

Service Sales Accounting Finance 64

Magellan Solutions

SEPTEMBER 14, 2023

Consider incorporating support services as a solution! 75% of customers prefer contacting customer service via phone , according to a survey conducted by Zendesk. These findings highlight the importance of having a support service. Many companies are now turning to support services to enhance their customer interactions.

Service 98

Service Call Center Customer Support Customer Service 98

Intugo

APRIL 10, 2024

Expand Your Legal Team to Mexico with Intugo´s Legal Outsourcing Services Many U.S. Traditional Outsourcing VS Intugo´s Legal Outsourcing Services Intugo sets itself apart from traditional outsourcing firms by providing comprehensive support for team expansion into Mexico.

Outsourcing 59

Outsourcing Service Nearshoring Out-Tasking 59

Ivemsa

APRIL 15, 2024

As manufacturing leaders consider their next steps, signs are pointing to Monterrey as a potential long-term strategy. These types of long-term investments speak to the growth occurring in Monterrey and have identified it as a place to carefully consider when nearshoring to Mexico. Since many target destinations in the U.S.

Nearshoring 52

Nearshoring Manufacturing Labor Costs Administrative 52

Future of Sourcing

JULY 26, 2023

Sorenson, a leading language services provider, offers a variety of technology solutions and tools for people with diverse communication needs. These include call captioning, sign language and video services for Deaf and hard-of-hearing people, as well as language translation and interpreting services.

Service 95

Service Flexibility Human Resources Collaborations 95

Go4Customer

APRIL 24, 2024

In light of these challenges, an increasing number of enterprises are gravitating towards Business Process Services (BPS) as a strategic panacea. In light of these challenges, an increasing number of enterprises are gravitating towards Business Process Services (BPS) as a strategic panacea.

Service 40

Service Business Process Outsourcing BPO Outsourcing 40

IBM Services

APRIL 25, 2024

It should not be confused with business process management (BPM) , a more incremental approach to optimizing processes, or business process improvement (BPI), a broader term that encompasses any systematic effort to improve current processes. This blog outlines some BPR examples that benefit from a BPM methodology.

Supply Chain Management 54

Supply Chain Management Finance Human Resources Robotics Process Automation 54

Everest Group

APRIL 16, 2024

Operational repercussions The uncertainty surrounding dollarization’s impact in Argentina may lead global companies to postpone investments until the dust settles, potentially stalling short-term economic growth and job creation. In 1991, Argentina implemented a currency peg between the peso and the dollar to combat inflation.

Banking 64

Banking Government Jobbing Risk Management 64

Velocity Global

MAY 23, 2023

Benefits of International PEO Services When to Use an International PEO How to Select an International PEO International PEO FAQs Hire Talent Anywhere With Velocity Global What Is International PEO? The term international PEO can be interchanged with the terms global PEO and global employer of record (EOR).

Payroll 97

Payroll Administrative Right-Sizing Marketing 97

The Scalers

APRIL 3, 2024

Billion on offshore IT services, according to a study by IMARC. It’s more common, however, for team extensions to be a longer-term solution to offer continual support for a development team. So you’re thinking of extending your development team. You’re not alone. In 2023, companies around the world spent $575.2

Extended Teams 82

Extended Teams Offshoring Outsourcing Out-Tasking 82

Infosys Consulting

FEBRUARY 27, 2024

Evolving “pay-as-you-go” trends such as cloud and SaaS offer lucrative terms (minimal commitment, on demand horizontal & vertical scaling), but are considered operational expenses. On the contrary, an increase in operational expenditure offers no such support and erodes margins for the companies.

Advisory 52

Advisory Regulations Software Accounting 52

Zinnov

FEBRUARY 29, 2024

This concept opens up new possibilities for enriching business practices and fostering partnerships, particularly between Technology Service Providers (TSPs) and Global Capability Centers (GCCs). This ensures optimal resource utilization, focusing internal efforts on long-term growth and external resources on immediate, specialized needs.

Service 64

Service Collaborations Advisory Resource Optimizing 64

3Pillar Global

SEPTEMBER 12, 2023

What’s changed is that AI has taken a leap, in terms of both overall awareness and capabilities. One example that many of us encounter are the prediction algorithms that provide content recommendations for streaming services. While these products might be fun for a while, they’re not likely to generate revenue or long-term success.

Customer Support 105

Customer Support Jobbing Customer Service Service 105

NoonDalton

SEPTEMBER 20, 2023

As such, understanding the nuances and benefits of each workforce model—be it Staff Leasing, Managed Services, or EOR (Employer of Record)—becomes crucial. In the fast-paced business world, the landscape of workforce solutions is constantly evolving. However, with this abundance of choices comes the responsibility to select the right model.

Administrative 52

Administrative Out-Tasking Payroll Managed Services 52

IBM Services

MARCH 25, 2024

For other financial services firms outside of the insurance sector, property accepted as loan security might face climate-related risks as well. Longer-term local climate change risks might still devalue property that hasn’t suffered damage. These climate events have a huge potential impact on financial institutions.

Insurance 96

Insurance Service Accounting Risk Management 96

Influx

APRIL 15, 2024

We’ve seen what works when outsourcing Shopify customer service, and what doesn’t. Jump ahead: How to outsource Shopify post-sales support How to outsource Shopify pre-sales support How to outsource support management Steps to outsource your Shopify customer service Every successful eCommerce brand needs to invest in customer service.

Customer Service 98

Customer Service Outsourcing Service Sales 98

Future of Sourcing

JUNE 1, 2023

Sorenson, a leading language services provider, offers a variety of technology solutions and tools for people with diverse communication needs. These include call captioning, sign language and video services for Deaf and hard-of-hearing people, as well as language translation and interpreting services.

Service 93

Service Flexibility Human Resources Collaborations 93

Velocity Global

OCTOBER 4, 2022

Portugal offers short-term visas for people who plan to stay in the country for less than one year. Long-term visas are for people who intend on residing in Portugal for more than one year. . Short-term work visas in Portugal include: . Long-term work visas in Portugal include: . Types of Work Visas in Portugal.

Jobbing 126

Jobbing Research Insurance Service 126

NoonDalton

DECEMBER 18, 2023

This approach goes beyond mere cost-cutting; it’s about leveraging outsourcing to enhance quality, drive innovation, improve operational efficiency, and align with long-term business objectives. It’s about creating partnerships that foster growth and competitiveness, not just providing services at lower costs.

Outsourcing 52

Outsourcing Labor Costs Administrative Flexibility 52

Influx

JUNE 27, 2022

Keyword ranking refers to your website’s spot on the search results page for a particular search term. If you have a website, without a doubt you want to rank higher on search terms related to your business. Keywords” is a pretty popular term we’ve all heard before. Inherently, this makes them high-volume search terms.

Research 97

Research Out-Tasking Engineering Call Center 97

Everest Group

OCTOBER 17, 2023

The mobilization of Israeli cybersecurity specialists has created an expertise shortage likely to have a ripple effect, causing short-term disruptions in international alliances and collaborations. IT service providers Indian IT firms have limited exposure in Israel, which accounts for less than 1% of their revenue base.

Cybersecurity 69

Cybersecurity Engineering Offshoring Collaborations 69

Everest Group

FEBRUARY 22, 2024

Live Webinar Impact Sourcing: Empowering Communities, Transforming Business, and Creating Long-term Impact February 22, 2024 | 9 A.M. Impact sourcing has emerged as a strong and effective option in the global services segment and has become a model of choice for many leading service providers globally. CST | 10 A.M. EST | 3 P.M.

Impact Sourcing 59

Impact Sourcing Sourcing Government Research 59

inDinero

APRIL 4, 2024

These professionals have overlapping duties, and many people will use the terms interchangeably. When to Expand Your Finance Team Hiring a CFO FAQ Conclusion Breakdown of Responsibilities When businesses ask us for help, they’re often curious about the services of a Chief Financial Officer (CFO). What Does a Controller Do?

Finance 63

Finance Accounting Government Healthcare 63

The Hackett Group

DECEMBER 13, 2023

Companies Need Digital-Ready Contracts That Not Only Deliver Cost Reduction But Also Focus on Business Value Creation and Innovation Miami, FL – December 13, 2023 – A new Hackett Value Matrix analysis of 15 leading finance and accounting outsourcing (FAO) service providers by The Hackett Group, Inc.

Research 69

Research Service Advisory Robotics Process Automation 69

Ivemsa

FEBRUARY 17, 2023

After confirming its multi-million dollar expansion within Mexico, Sierra Aluminum confirmed its continued partnership and assigned IVEMSA to handle all administrative and compliance services. IVEMSA’s flexible approach and customized services allow manufacturers to scale up and down as needed.

Manufacturing 98

Manufacturing Labor Costs Nearshoring Administrative 98

inDinero

SEPTEMBER 26, 2023

And if you’re in need of Fractional CFO Services , you’ve come to the right place ! Introduction In the dynamic landscape of Software as a Service (SaaS), the role of a Chief Financial Officer (CFO) is pivotal. Furthermore, they must also develop efficient processes to ensure the company’s long-term success.

Finance 98

Finance Risk Management Risk Management Analytics 98

Magellan Solutions

APRIL 25, 2024

When you hear outsourcing or partnering with a third-party service provider, you may think it’s costly, especially for start-up SMEs. By delegating tech support services to outsourcing partners, your business can save costs in areas that would otherwise require internal resources and expenditures. What are my long-term business goals?

Outsourcing 52

Outsourcing Reduced Overhead BPO Nearshoring 52

IBM Services

MARCH 29, 2024

The IBM Institute for Business Value CEO Guide to Generative AI for Customer Service found that the majority of service professionals (60%) (link resides outside of ibm.com) have said that customer expectations have increased since before the pandemic. Some of the steps to building an effective customer retention strategy are: 1.

Customer Service 65

Customer Service Customer Support Marketing Service 65